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Centre Manager

2 weeks ago

Northern QLD, Australia City Cave Idalia Full time $104,000 - $130,878 per year

About City Cave Idalia:

City Cave Idalia is a modern wellness oasis, offering float therapy, massage, sauna experiences, and more to the Townsville community. Established in 2016, City Cave has grown to over 80 centres across Australia and the USA, creating a strong, trusted brand in wellness. Our Idalia centre has developed a loyal customer base, and we're looking for a skilled leader to take our team and business to the next level.

The Role:

As Centre Manager, you will be responsible for the day-to-day operations of City Cave Idalia. You will lead and inspire our team, ensure exceptional guest experiences, and drive business performance. This role requires a hands-on leader who can balance operational excellence with a genuine passion for wellness, customer service, and sales growth.

Key Responsibilities:

  • Oversee all centre operations, including staffing, rostering, and workflow management.
  • Lead, coach, and develop a team to deliver exceptional guest experiences.
  • Maintain high standards in service quality, health & safety, and cleanliness.
  • Manage reporting and ensure profitability targets are met.
  • Implement marketing and sales initiatives to grow the centre's customer base.
  • Maintain relationships with external stakeholders and act as the onsite ambassador for the brand.

Key Skills & Experience:

  • 3 years relevant experience in retail, hospitality, or wellness management.
  • Proven sales experience and a genuine passion for sales or business growth.
  • Strong leadership, operational, financial, and organisational skills.
  • Exceptional customer service and communication skills.
  • Ability to work independently, take initiative, and be flexible in a dynamic environment.
  • Alignment with City Cave's company values: Balance, Collaboration, Empathy, and Abundance.
  • Passion for wellness, health, and creating memorable experiences for guests.

Why Join Us:

  • Competitive salary package reflective of experience and skills.
  • Opportunity to lead a well-established, loyal, and growing wellness centre.
  • Supportive, professional team environment.
  • Staff perks include complimentary floats and sauna sessions.
  • A chance to make a real impact in a thriving, high-profile local business.

Location: Townsville, QLD (Idalia)

Employment Type: Full-time

If you're a proactive, results-driven leader with a love for wellness, exceptional service, and a values-driven approach, we'd love to hear from you. Apply today and join our City Cave family.