Shift Manager

7 days ago

East Victoria Park, Western Australia Get Chunky Full time $60,000 - $80,000 per year

Get Chunky is very excited to announce that we are looking for a Shift Manager to join our East Victoria Park store.

We are seeking a candidate with management experience to oversee and run open, day, and closing shifts at our East Victoria Park location.

At Get Chunky we pride ourselves on hand-making Australia's best gourmet chunky NY style cookies with high quality ingredients sourced from local suppliers. 

We are family owned and operated and have a likeminded team who are set on delivering confident, friendly customer service from start to finish.

Job Duties and Responsibilities:

Customers:

  • Lead by example when it comes to friendly and welcoming customer service

  • Overseeing any customer enquires or issues with transactions or orders.

  • Previous experience with grab and go dining preferred

Staff:

  • Training of new staff during the onboarding process

  • Manage staff performance through regular feedback, coaching and training

  • Motivating staff to uphold our culture and values, to foster a positive and inclusive work environment

Operations:

  • Ensuring that the FOH of each site is well presented, and well prepared for daily service

  • Baking and prepping of stock items and ingredients for service

  • Overseeing any requests for ordering of ingredients and packaging

  • Overseeing all staff on site, and allocating tasks and needed

  • Assisting with rostering issues such as shift swaps or covers in our rostering software

  • Liaise with suppliers over ingredients or inventory when required

Expected Skills/Qualifications

  • Experience in a similar role

  • Excellent interpersonal communication skills, and a keen eye for detail

  • Ability to multitask and problem solve on the go

  • Ability to remain calm when working under pressure

  • Proficient with Excel

  • Experience using Tanda preferred

  • Experience with managing, leading, and training staff

  • Flexibility to work weekdays, weekends and nights

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