Technical Support Manager

4 days ago

Sydney, New South Wales, Australia Anker Innovations LTD Full time

Anker Solix

Position: (Senior) Technical Support Manager

Location: Melbourne or Sydney

Responsibilities:

1、Strategic thinking in improvement of Anker's fulfillment and service area, and performing as a lead on more complex field engineering assignments;

2、Perform a variety of engineering assignments involving technical applications in the installation, operation, testing and maintenance of Anker's solar and storage products.

3、Work independently in the field and with R&D Engineers to resolve high-level technical issues, leading the investigation of root cause of for technology applications for complex projects;

4、Lead electrical and electronic troubleshooting and testing of solar and storage products and its components in the field or in the laboratory;

5、Provide feedback to the pre-sales team on possible mechanical and electrical design improvements

6、Interact with customers to explain the technical scope of the products and solutions;

7、Initiate or implement the Field Service procedures for safety troubleshooting, and maintenance;

8、Create training material, and provide high-level technical training to Field Service Engineers.

Requirements:

1、Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field.

2、Minimum of 3 years of experience in field engineering, technical support, or a related role, preferably in the solar and storage industry.

3、Strong knowledge of electrical and electronic systems, with hands-on experience using oscilloscopes.

4、Proven ability to troubleshoot and resolve complex technical issues independently.

5、Experience working with R&D teams and providing feedback for product improvements.

6、Excellent communication skills, with the ability to explain technical concepts to customers and non-technical stakeholders.· Strong strategic thinking and problem-solving skills.

7、Ability to create and deliver technical training materials.

8、Willingness to travel frequently to various field locations.

9、Certification in relevant safety and technical standards is a plus.

10、 Proficiency in English; additional languages are a plus.

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