Technical Support Engineer

7 days ago

Sydney, New South Wales, Australia Ignite Search Partners Full time $90,000 - $120,000 per year

Technical Support Engineer

Sydney – Hybrid

Permanent

Ignite Search Partners is working with an international fast-scaling SaaS business. With strong international expansion across APAC, the business delivers enterprise-grade software solutions that are transforming legal workflows and document review.

The Technical Support Engineer will be responsible for delivering exceptional customer support, ensuring client success by resolving issues and maintaining strong customer relationships. This role requires strong communication skills, technical understanding, and the ability to manage problems from initial query to resolution.

Responsibilities

  • Manage customer problems from start to finish, ensuring timely resolution and customer satisfaction.
  • Act as the primary point of contact for customer queries, resolving simple issues directly or engaging Technical Specialists for more complex cases.
  • Develop and maintain a comprehensive understanding of the company's products and solutions.
  • Build an understanding of individual customer use cases to provide tailored support.
  • Maintain strong relationships with customers throughout the entire support process.

Requirements

  • Bachelor's or Master's degree in a scientific, analytical, or technical discipline with a 2:1 or above, or GPA of 3.5+
  • 1-3 years of experience
  • Excellent interpersonal and communication skills, both verbal and written.
  • Strong desire to work in a customer-facing role.
  • Highly detail-oriented with strong problem-solving skills.
  • Strong organisational skills with the ability to prioritise and manage time effectively.
  • Previous experience in customer-facing roles is desirable but not essential.

Application Process:

Qualified candidates are encouraged to submit their CV along with details of their certifications and key project experience.

  • Technical Support Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Salt Full time

    Get AI-powered advice on this job and more exclusive features.Recruiting within the spatial, cyber, data and future technologies spaceHiring - Technical Support Engineer12 months contract opportunity- with a high potential to go permLocation: Sydney CBD- hybrid work arrangementsOffering $450/day including superAs a Technical Support Engineer, you will be...

  • Technical Support Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Solax Power Australia Full time

    Direct message the job poster from Solax Power AustraliaEstablished in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.With over 2,800 employees worldwide,...

  • Technical Support Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Genetec Full time

    Technical Support EngineerGet AI-powered advice on this job and more exclusive features.Your team's dynamic:The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the...

  • Technical Support Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Genetec Full time

    Technical Support EngineerGet AI-powered advice on this job and more exclusive features.Your team's dynamic:The role of the Technical Support Engineer (Australia) is to provide quality and professional post-sales services to our customers via email, phone, text chat or on-site support. The Technical Support Engineer is based in Sydney and will report to the...

  • Technical Support Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Plenti Full time

    OverviewApplication Support Engineer role at Plenti.Plenti is a fintech lender providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly, delivering better customer experiences and expanding its market share in personal lending, renewable energy, and automotive finance.Plenti is a...

  • Technical Support Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Plenti Full time

    OverviewApplication Support Engineer role at Plenti.Plenti is a fintech lender providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly, delivering better customer experiences and expanding its market share in personal lending, renewable energy, and automotive finance.Plenti is a...

  • Technical Support Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Eset Full time

    Technical Support Engineer page is loaded## Technical Support Engineerlocations: Sydneytime type: Full timeposted on: Posted 2 Days Agojob requisition id: JR-05132**Summary**At ESET, our Technical Support Engineers work closely in a team, to support end-user customers, external business partners/resellers and large enterprises in resolving and...

  • Technical Support Engineer

    4 weeks ago

    Sydney, New South Wales, Australia ServiceNow Full time

    Service Now – Millers Point, New South Wales, Australia Technical Support Engineer Location: Millers Point, New South Wales, Australia Company Description It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work.Service Now is a global market leader delivering AI-enhanced...

  • Technical Support Engineer

    2 weeks ago

    Sydney, New South Wales, Australia SolaX Power Australia Full time $60,000 - $100,000 per year

    About UsEstablished in 2012, SolaX Power is committed to helping our customers transition to clean energy and reduce dependence on fossil fuels. As a global leader in solar inverter and battery storage solutions, we have a strong presence in Europe, Asia, Africa, and Oceania.With over 2,800 employees worldwide, we continue to expand and seek talented...

  • Technical Support Engineer

    1 day ago

    Sydney, New South Wales, Australia monday Full time $90,000 - $120,000 per year

    DescriptionWe are looking for a Technical Support Engineer to join our team in our Sydney officeThere are a few things we take really seriously here at building an amazing product and providing the best possible service to our customers.As aTechnical Support Engineer, you will use critical thinking and problem solving skills to manage complex end user...