Manager on Duty

2 hours ago

Main Beach Queensland, Australia Sheraton Grand Mirage Resort, Gold Coast Full time $80,000 - $120,000 per year

The Company

Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed. Offering the most powerful portfolio in the industry, with 30 brands and 8,000 properties across 130 countries, the opportunities are global.

The Location

Surrounded by lush tropical gardens and sparkling blue lagoons, Sheraton Grand Mirage Resort, Gold Coast comprises of approximately 300 guest rooms, four award winning restaurants and bars, all in an absolute beachfront environment.

The Department

If you have a 5 star attitude towards service and enjoy working in a fast-paced hospitality environment, this is the job for you

To assist us in maintaining our reputation for outstanding customer service, we are currently seeking an experienced and enthusiastic Manager on Duty to join our Front Office Team.

The Role

Reporting to the Front Office Manager, this role is pivotal to the daily operation of the resort. As Manager on Duty, you will be responsible for leading a culture of five-star service, ensuring our Associates anticipate the needs of your guests and exceeds their expectations.

In this hands-on leadership role you will have outstanding guest relations, the ability to think on your feet, strong financial acumen and an innovative leadership style.

The Requirements

  • Minimum 3 years' experience in a similar role within a luxury hotel environment
  • A collaborative leadership style as part of the Front Office leadership team
  • A genuine passion for guest service and inspiring the team to provide a memorable experience for our guests
  • Exceptional communication and interpersonal skills that allow you to easily build strong rapports with guests and colleagues
  • An energetic approach to time management and managing competing priorities
  • Be solutions focused with a confident and proactive approach to conflict resolutions
  • The ability to remain calm under pressure and when responding to emergency situations
  • The flexibility to work a rotating roster, including weekends, public holidays and occasional overnight shifts as required.
  • Experience with Opera PMS

The Benefits

As an Associate of Marriott International you will have access to a range of exceptional benefits, including generous accommodation discounts worldwide, discounted duty meals access to world class training programs and strategic career development opportunities.

Working for Sheraton is so much more than just a job, it's a lifestyle.

Be your best. Start your career at Sheraton, where you don't just work – you belong.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

  • Duty Manager

    2 days ago

    Main Beach, Australia Imperial Hotel Gold Coast Full time $90,000 - $120,000 per year

    Imperial Hotel Gold Coast (formerly Palazzo Versace) offers the ultimate luxury hotel experience. The hotel boasts a stunning waterfront location, breath-taking architecture, lavish accommodation and Italian craftsmanship across the hotel. Indulge in award-winning restaurants, memorable meeting and event spaces, The Beauty Room, wellness centre, water salon...

  • Club Duty Manager

    2 days ago

    Kings Beach, Australia Mets on Kings Full time

    As integral members of our Club's Management Team, our Club Duty Managers are entrusted with upholding the exceptional service standards synonymous with Kings Beach Surf Club. Leveraging their industry expertise, empathy, proactive approach, and professionalism, our Duty Managers play a pivotal role in leading our front-line customer service teams. While...

  • Front Office Manager

    5 hours ago

    Main Beach, Queensland, Australia Sheraton Grand Mirage Resort, Gold Coast Full time $45,000 - $120,000 per year

    JOB SUMMARYThe Front Office Manager is responsible for the smooth co-ordination and supervision of the entire Front Office area, including Managers on Duty, Front Desk, Telephones, and Concierge. The Front Office Manager can make business decisions for the unit, taking into account the Hotel's philosophies, policies, standards and procedures and is...

  • Duty Manager

    2 weeks ago

    Dunwich, Queensland, Australia Straddie Brewing Company Full time $60,000 - $80,000 per year

    If you like cold Straddie lagers,and rooftop sunsets at dusk,If you're into fun and events,and a team you can trust…If you've got 2 years' experience,and you thrive in fast pace,If you want flexible hours,we might just have your place We're looking to hire a Duty Manager & Events Coordinator at our three-storey brewery in Dunwich — 12 beers on tap,...

  • Casual Duty Manager

    1 week ago

    Palm Beach, Australia Palm Beach Currumbin Sports Club Full time

    **Casual Duty Manager/Gaming Staff** We’re looking for an experienced casual Duty Manager to join our team at the Palm Beach Currumbin Sports Club. Casual DUTY MANAGER needs to have experience and be able to operate the bar, Tab, Keno and Gaming. Events/Social Media experience highly regarded. We are located at the Southern end of the Gold Coast and...

  • Duty Manager

    5 hours ago

    Westbrook, Queensland, Australia Star Group Management Full time $40,000 - $80,000 per year

    Westbrook Tavern is proudly part of the Star Group portfolio – Queensland's largest independent hotel and pub business – where we like to do things a little differently. If you like to zig while others zag, you might be just the person to join our vibrant hotel family.With the ongoing growth and development of our teams and venues, we're currently on the...

  • Duty Manager

    2 days ago

    Ingham, Queensland, Australia PERSOL APAC Full time $60,000 - $80,000 per year

    Looking for your next step in hospitality leadership? We're seeking experiencedDuty Managersto join vibrant venues across sunny Queensland. These are hands-on roles where you'll lead daily operations, deliver great guest experiences, and support the growth of well-regarded community hubs.What you'll be doing:Oversee day-to-day operations across bar, bistro,...

  • Duty Manager

    4 days ago

    Ettalong Beach, Australia Ettalong Diggers Full time

    Are you tired of the Sydney commute, or perhaps you're looking for a sea change? Well, Ettalong Diggers Club is the Club for you. We are the destination of choice on the NSW Central Coast for hospitality, live entertainment, sustainability, and lifestyles to benefit the community. We have 5 Beverage outlets, Bistro 51, Café, Function Facilities, a variety...

  • Duty Manager

    2 days ago

    Seven Mile Beach, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our vacation ownership brands, Club Wyndham, Worldmark, Margaritaville Vacation Club, and Shell Vacations Club, include more than 245 vacation club resort locations across the globe. Innovation and growth keep our work interesting and fun. Every...

  • Reservations Coordinator/Host

    4 days ago

    Main Beach, Queensland, Australia Gold Coast Gondolas Pty Ltd Full time $45,000 - $75,000 per year

    Company DescriptionGold Coast Gondolas offers private, luxury gondola cruises around the Surfers Paradise canals. We are a well established tourism business that has been operating for 25 years. We have a 4.9 star rating on Google as we have many happy customers.Role DescriptionThis is a part time/full time on-site role for a Reservations Coordinator/Host...