
Rebate Team Lead
2 weeks ago
Who is Plenti?
Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.
We are a fast moving and ambitious business that seeks to recruit smart and capable people, who can take ownership of their role to help the business thrive. With over 250 people based in Australia, Plenti is of a size where everyone can make a difference in their role and help us realise our very big ambitions as a team, as we go about building Australia's best lender.
Plenti is a founder led business that launched in 2014, listed on the ASX since 2020 with annual revenue of over $250 million and a loan portfolio of over $2.5 billion.
Role Summary
The Team Leader is responsible for overseeing the administration of the WA Rebate scheme, ensuring compliance, accuracy, and efficiency in all operations. This role involves leading a team based in Western Australia and South Australia. This role is accountable for quality assurance reviews each month, conducting thorough quality checks day to day, and providing guidance, training, and support to the team.
Key Responsibilities:
Quality Assurance & Compliance
- Conduct detailed quality checks on processes to ensure adherence to company policies and regulatory requirements
- Identify discrepancies in applicant information and escalate any concerns regarding accuracy or potential risks
- Ensure all activities comply with industry standards and internal guidelines
Team Leadership & Development
- Lead, manage, and mentor a team of Rebate Specialists
- Provide coaching and support to team members to improve accuracy and efficiency in rebate processes
Performance & Reporting
- Monitor key performance indicators (KPIs) and identify opportunities for improvement in efficiency, quality, and turnaround times
- Prepare and present reports on team performance and workflow management
Process Improvement & Technical Support
- Collaborate with leadership and key stakeholders to identify areas for improvement Assist in developing and implementing process enhancements to improve efficiency and reduce errors
Escalations & Issue Resolution
- Serve as the primary escalation point for rebate-related issues and high-priority applications
- Work closely with internal teams to resolve discrepancies and ensure smooth processing of applications
- Provide prompt responses to queries from stakeholders, ensuring concerns are addressed effectively
Day-to-Day Operations Support
- Manage queues, ensuring tasks are completed within the required timeframes
- Handle escalations, respond to queries via internal communication channels
- Support the onboarding process for new hires by ensuring a structured and smooth transition into their roles
Key Qualifications:
- 2+ years of people management experience within the finance industry, experience in renewable energy is highly regarded
- Knowledge of financial regulations and compliance standards related to customer verification
Key Competencies:
- Proven ability to lead, motivate, and develop a high-performing team
- Strong understanding of lending products and risk assessment principles
- Excellent communication, interpersonal, and presentation skills
- Demonstrated ability to identify and implement process improvements
- Strong analytical and problem-solving skills
- Knowledge of relevant Australian regulations and compliance requirements
What's life like at Plenti?
Working at Plenti means joining a team that is high-performing, diverse, customer-focused and collaborative. It's a place where everyone can "make it happen" and share in the results and success. If being in a dynamic industry as part of a market-leading fintech sounds like you, then join to help us reshape Australia's financial eco-system for the good.
In return, you will enjoy a culture of innovation and entrepreneurship to take your career further. We offer flexible working and volunteer and study leave to develop your skills. We also have monthly social events, office snacks, company Townhalls and D&I initiatives and events to help you connect with your colleagues.
Plenti is committed to a diverse and inclusive workforce.
We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people and people with disabilities. When you apply, let us know of any reasonable adjustments you may need during the interview process so we can accommodate you.
-
WA Rebate Scheme Team Leader
4 weeks ago
Perth, Western Australia Plenti Pty Limited Full timeWho is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...
-
Wa Rebate Scheme Team Leader
4 weeks ago
Perth, Western Australia Everi Pty Full timePlenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology.Plenti is a dynamic and innovative business that is growing strongly.By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance markets.We are a fast...
-
WA Rebate Scheme Team Leader
7 days ago
Perth, Western Australia PLENTI GROUP Full time $80,000 - $120,000 per yearWho is Plenti?Plenti is a fintech lender, providing faster, fairer loans by leveraging its smart technology. Plenti is a dynamic and innovative business that is growing strongly. By continuing to deliver better customer experiences, Plenti is taking market share from incumbent players in the personal lending, renewable energy, and automotive finance...
-
Trainer and Assessor
7 days ago
Perth, Western Australia Lead College Full time $70,000 - $90,000 per yearTrainer and Assessor – Diploma of Community Services Locations: Perth & Sydney Campuses Join a vibrant team at LeadAre you passionate about community services and ready to shape the next generation of support professionals?Lead is seeking experienced and dedicated Trainers and Assessors to deliver the Diploma of Community Services at our Perth and Sydney...
-
Insolvency Accountant
7 days ago
Perth, Western Australia Lead Group Full time $90,000 - $120,000 per yearSenior Insolvency Accountant – Leading Firm, PerthAdvance Your Insolvency Career with Perth's Experts Join a leading Perth insolvency firm renowned for managing complex business issues and foster your career alongside highly professional and supportive partners. This is an excellent opportunity for an experienced Insolvency Accountant ready to take the...
-
Area Sales Manager
4 weeks ago
Perth, Western Australia Lead Group Full time$120k - $140k ++ super + bonus + car allowanceLead Group is proud to be exclusively partnering with Franklin Electric, a global leader in pumping systems and water solutions, as they expand their footprint in the Australian market.With recent acquisitions of leading pump brands including Pioneer, Minetuff and PumpEng, Franklin Electric is investing heavily...
-
Team Lead
3 days ago
Perth, Western Australia RAC WA Full time $80,000 - $120,000 per yearAs a Team Lead Business Analysis you will support the Senior Manager Business Analysis in managing and leading the RAC Business Analysis capability, adapting and applying standard business analysis practises to support the delivery of business value.This is a 12 month max term opportunity initially.What will you be doing?Lead the successful management and...
-
Team Lead
3 days ago
Perth, Western Australia Royal Automobile Club of WA Full time $80,000 - $120,000 per yearAs a Team Lead Business Analysis you will support the Senior Manager Business Analysis in managing and leading the RAC Business Analysis capability, adapting and applying standard business analysis practises to support the delivery of business value.This is a 12 month max term opportunity initially.What will you be doing?Lead the successful management and...
-
Team Lead
3 days ago
Perth, Western Australia RACWA Full time $120,000 - $150,000 per yearWe are looking for a Team Lead - Business Analysis to support a team of Business Analysts as we look to grow and develop capaability, and ensure the best Business Analysis standards and practices are applied to our work. This is a 12 month max term term role initially. What will you be doing?Lead the successful management and delivery of analysis for...
-
Team Leader
7 days ago
Perth, Western Australia ACTIV Full time $80,000 - $120,000 per yearWe are genU. We are Welcoming, Innovate and Safe, we Empower and are Respectful. With a national presence we are excited about the opportunities this brings to our clients and staff as one of Australia's largest five NDIS providers.If you're looking for an opportunity where you can really make a difference and our values resonate with yours, then come join...