Smartcomm -Thunderhead

Technical Skills: ∙ Ideal candidate should have a good CCM background with stronginterpersonal/communication skills and ready work in support project.  ∙ Sound knowledge specifically of SmartComm Suites of Products from adevelopment and support perspective. ∙ 7+ years SmartCOMM experience depending on role being fulfilled. ∙ SmartComm code deployment process. ∙ Hands on experience with template authoring, recognizing common graphicalelements, information blocks, layouts, stylesets, variable data requirementsand functional similarity. ∙ Efficient with preparation of the XML data schemas and their mapping tobusiness data objects. ∙ Oracle, DB2. ∙ Control -M job schedules.GoodTo Have: ∙ Insurance industry experience preferred. ∙ Document composition background or interest. ∙ Knowledge on Service Now, JIRA and Confluence, etc. Keyresponsibilities ·       Analysing and providing BAU LO support for inscope applications and being accountable for the same ∙ Service level agreement (SLA) adherences to incidents/requests/problem tickets ∙ Coordinate with business or lead for DR testing, Infrastructure/Softwareupgrade/patching in in -score environments, applications daily health check andremediation activities. ∙ Work on small compulsory changes – impact analysis, coding, business verifications,promoting to prod and non -production environments ∙ Work closely with tech leads and IM for the project handover to BAU LOsupport team and document it. ∙ Work closely with integrated upstream and downstream systems for root causeanalysis ∙ In the event of P1/P2 incidents, participate in the major incident management(MIM) call and target to resolve issues within agreed SLA. Later, track theroot cause analysis in the problem tasks for permanent fix, if any. ∙ Managing stakeholder communications. ∙ Coaching and mentoring of peers. ∙ Work closely with leads for small change and tech debt prioritization.