Team Leader

2 weeks ago

South Brisbane, Queensland, Australia Department of Youth Justice and Victim Support Full time $80,000 - $120,000 per year

Key responsibilities:

  • Supervises a team to provide: 
  • accurate, clear and appropriate information to victims of crime and other stakeholders primarily by telephone, including information about the Victims of Crime Assistance Act 2009.
  • appropriate and effective referrals to enhance victim support.
  • Supports the team to maintain their well-being though promoting awareness of vicarious trauma, ensuring staff are appropriately trained and ensuing adequate debriefing opportunities.
  • Achieves results and performance measures, using sound judgment, understanding factors impacting performance, implementing improvements and initiating remedial action as required.
  • Understands and provides advice on complex operational policy and legislative issues relating to the provision of assistance and the administration of the Victims of Crime Assistance Act 2009.
  • Maintains a current knowledge of available services to a wide variety of clients and ensuring the team make appropriate referrals.
  • Develops effective working relationships with colleagues and external government and non-government stakeholders to ensure effective delivery of service.
  • Supports staff to deal with more complex enquiries and/or challenging behaviours from clients.

Applications to remain current for 12 months.

Job Ad Reference: QLD/660847/25

Closing Date: Wednesday, 8th October 2025

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