Customer Services

As an Equal Opportunity Employer, the Shire of Wyndham East Kimberley values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, diverse cultures and backgrounds, people who identify as LGBTQIA+ and all age groups to apply.

The OrganisationThe Shire of Wyndham East Kimberley (SWEK) believes that providing a safe and healthy workplace for our employees is extremely important. We are committed to employing people who share the SWEK Values of Safety, Teamwork, Accountability, Communication, and Respect; these Values are incorporated into all aspects of employment at SWEK.

The East KimberleyThe East Kimberley is a stunning and sparsely populated area in the northeast corner of Western Australia and is known as one of the world's last wilderness frontiers. As a global tourism attraction, it is also known for its pristine kaleidoscope of colour, outback adventures, world-class fishing, excellent caravan parks, luxury accommodation options, great food, and friendly locals. It is an amazing and very unique part of Australia. The East Kimberley is diverse in many ways, with a unique mix of cultures, lifestyles, and abundant opportunities.

The Opportunity

We are seeking a motivated Cordinator to lead our Customer Service and Records Team. This role is responsible for the effective leadership and supervision of the Customer Service and Records Management team to ensure the provision of efficient and effective customer service and records management functions.

Your responsibilities will include

• Leading the Customer Service and Records Management team ensuring their performance is professional and that their work is accurate and in accordance with accepted practices.
• Developing and promoting both a strong customer and high-quality service orientation within the team and across the organisation.
• Ensuring a high level of technical knowledge within the customer services and records management team, identifying and scheduling training requirements where skills do not match position requirements.
• Leading the development, implementation, monitoring and review of strategies, policies and procedures for the area, including key performance indicators that will meet the current and future needs of the Shire.
• Contributing to the development of the annual budget for the team and regularly monitor performance against the targets.
• Overseeing the mapping the customer experience
• Overseeing the Digitisation of SWEK's records

Excellent customer service, high levels of written and verbal communication skills and demonstrated ability to work under limited direction achieving high quality results by taking a shared responsibility for setting priorities, organising workloads and proven experience in the use of Microsoft Office products are essential for this role. Also required is a tertiary level qualification in business, records management and/or related fields (minimum Diploma), relevant industry experience as well as a current unrestricted WA "C" Class Driver's Licence.

More information about the position and the requirements are in the Position Description of the Shire's Website.

The Shire of Wyndham East Kimberley (SWEK) believe that providing a safe and healthy workplace for our employees is extremely important and we are committed to employing people who share the SWEK Values of Safety, Teamwork, Accountability, Communication and Respect; these Values are incorporated into all aspects of employment at SWEK. Working for SWEK means that in addition to a competitive salary, you may also enjoy a range of benefits including:

• 6 weeks annual leave
• 12% superannuation with the option to co-contribute a further 5%
• Salary packaging opportunities for motor vehicles, rent or mortgage interest expenses
• 11 public holidays with 2 additional 'Local Government Days' per year
• Flexible working arrangements
• Shire provided corporate uniforms
• Opportunities for professional development
• A variety of health and wellbeing programs including free membership to the Kununurra Leisure Centre and Wyndham Pool, free health assessments, mental health programs and Employee Assistance Provider (EAP) services

We are offering a remuneration package inclusive of allowances and Superannuation of up to $110,000 (dependent on skills and experience) per annum for this role.

APPLY NOW

If you are ready to be part of our diversely talented team to build your future with an organisation that makes an impact, improves lives and inspires others please click the 'Apply' button at the bottom of this page or contact Alexandra Bell, our Director Corporate Services on for a confidential discussion.

To be considered, you will need to submit a covering letter outlining your interest in the position and your ability to meet the Selection Criteria (maximum two pages), a current resume and any other required documentation. Successful applicants will be required to provide an acceptable National Police Clearance (dated within six months).  Applications will be accepted until 11.45PM, 30 November 2025

As an Equal Opportunity Employer, the Shire of Wyndham East Kimberley, values inclusivity and promotes a workplace that actively seeks to welcome contributions from all people. We encourage people of all abilities, Aboriginal and Torres Strait Islander people, diverse cultures and backgrounds, people who identify as LGBTQIA+, and all age groups to apply.

However, applicants must be legally entitled to work in Australia and will be required to provide evidence of this entitlement - acceptable evidence includes an Australian or New Zealand passport, birth certificate, or foreign passport with a relevant visa. Applicants will also be required to provide a National Police Clearance prior to interview stage of the recruitment process.