Customer Service

4 days ago

Ocean Beach Western Australia Commonwealth Bank - Retail Banking Services Full time $60,000 - $80,000 per year
  • You're a passionate customer service professional
  • We are enhancing the financial wellbeing for our customers
  • Together we're delivering outstanding customer experiences

You will be joining one of our Multi-Channel Branches

What is a Multi-Channel Branch?

  • Tuesday and Thursday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment.
  • Monday, Wednesday and Friday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquires & transactions.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

  • Assist customers with general banking transactions, answering questions and queries
  • Build a personal connection with customers through meaningful conversations face to face and through our direct channels
  • Work with customers to use our in-branch technology and digital banking options
  • Complete Financial Health Checks to assess customers' financial needs
  • Process applications for personal loans, credit cards and associated products
  • Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
  • Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

A passion for delivering outstanding customer service with every interaction

  • The ability to have great conversations and confidence to ask challenging questions
  • Problem solving attitude and curiosity in finding the right solutions
  • An open approach to learning new things and goal oriented
  • An ability to work collaboratively as a team to deliver a seamless customer experience

Don't wait, apply today

Aboriginal &/or Torres Strait Islander people encouraged to apply

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to build a team of people who represent the rich diversity of our customers and communities. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to apply. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including Bankwest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

  • Customer Service Rep

    1 week ago

    Sydney Western Suburbs, Australia NSW Department of Customer Service Full time

    **Customer Service Representative-Driver Tester (Service Centres)** **Salary: Service NSW Grade 5 ($90,767 - $95,390 pro-rata, plus employer's contribution to superannuation and annual leave loading)** **Multiple Locations Including**:Auburn, Eastgardens, Macquarie Fields, St Marys & surrounds.** **Employment Status**: Full time (35 hours per week) 12-month...

  • Service Coordinator

    5 hours ago

    Sydney Western Suburbs, Australia NSW Department of Customer Service Full time

    **Service Coordinator** **Salary: SNSW Grade 6 ($91,004 - $96,835 plus employer's contribution to superannuation and annual leave loading)** **Location: Merrylands Service Centre** **Employment Status: Full-time - Talent pool, temporary/ongoing** If you are passionate about supporting teams to deliver positive face to face customer service experiences in a...

  • Customer Service Officer

    7 days ago

    Kwinana Beach, Western Australia Summit Fertilizers Full time $60,000 - $80,000 per year

    Summit Fertilizers Kwinana requires a self-motivated and experienced person to join our team.We offer a full-time position, Monday to Friday.Duties include:Efficient coordination of fertilizer dispatch ensuring the highest levels of customer service.Operating computerised systems to process order details, schedule appointment times, and respond to customer...

  • Customer Service

    7 days ago

    O'Connor, Western Australia Transways Logistics International Full time $40,000 - $120,000 per year

    About Us:We are a dynamic and globally active freight forwarding company located in O'Connor, dedicated to providing seamless logistics solutions to our clients. Our team is committed to excellence, innovation, and customer satisfaction.The Role:We are seeking a motivated and detail-oriented Customer Service Representative to join our team in O'Connor. This...

  • Customer Service

    4 days ago

    Bayswater, Western Australia , Australia Tasty Fresh Food Co Full time $37,000 - $61,000 per year

    Please note: A full WA drivers' licence required – sorry, NO P PlatesYour new career starts here…Joining Tasty Fresh Food Co. as a Van Sales Representative will kick-start an exciting and rewarding career journey. Are youfocused and driven?motivated by achievable targets and sales bonus?self-motivated to work independently and build your own success?This...

  • Customer Service Representative

    5 days ago

    Perth, Western Australia , Australia RealtyAssist Full time $50,000 - $80,000 per year

    Customer Care OfficerWe are a fast-growing PropTech company and a market leader in secure invoicing solutions for the real estate industry. Our platform enables real estate agencies to offer their clients—sellers, landlords, and others—a flexible pay-now or pay-later option for marketing costs, helping to manage the expenses of property sales.The Role:As...

  • Customer Service Representative

    7 days ago

    Joondalup, Western Australia , Australia PTC Phone Tech & Comm Full time $25,000 - $40,000 per year

    Join PTC this Christmas Customer Service & Sales Stars Wanted Looking for a fun and rewarding role this holiday season? Join PTC Phone Tech & Comm — Australia's No#1 destination for smart device accessories and tech solutionsWe're searching for Christmas Casuals who love helping customers, thrive in a busy retail environment, and have a genuine passion...

  • Customer Service Officer

    2 weeks ago

    Collie, Western Australia Shire of Collie Full time $60,000 - $70,000 per year

    Customer Service Officer (Casual Position)The Shire of Collie is seeking a Casual Customer Service Officer. The successful candidate will be based at the Shire of Collie Administration Building, where they'll be the friendly first point of contact for our community.Key responsibilities of the position will include:Frontline Customer Support: Assisting...

  • Customer Service Manager

    2 weeks ago

    Neerabup, Western Australia Wesbeam Full time $90,000 - $120,000 per year

    Fulltime Customer Service Manager – Based in Neerabup, W.A.Wesbeam Pty Ltd is an Australian owned and operated national market leader in the timber manufacturing industry. Our manufacturing plant and head office is situated in Neerabup, Wanneroo.We recognise the true value of our team members, and we are great believers in personal and professional...

  • Casual Customer Service Officers

    2 hours ago

    Busselton, Western Australia City of Busselton Full time

    Casual$ $35.65 (age dependant: 16yo – Adult rates)What do our staff love about working with the City? Click hereAre you a people person with a passion for community, fitness, and fun? Do you thrive in a fast-paced environment where no two days are the same? If so, we want YOU to join our vibrant team at the Geographe Leisure CentreWe're on the lookout for...