Maintenance and Operations Business Support Officer

Permanent, Full time

Band 6

Salary $ 100, Super + Flexible Working

19 day month or 9 day fortnight RDO option, your choice

Previous applicants need not reapply

About UsThe City of Whittlesea is one of the fastest growing municipalities in Australia. As a local government organisation, we play a pivotal role in the everyday lives of our community. Our vision is to make Whittlesea 2040: A Place For All by ensuring our residents can enjoy access to local services, facilities and infrastructure.

Our staff are passionate, skilled and diverse, providing a great environment to work in and succeed.

The RoleMake a difference in our community

The City of Whittlesea is seeking a proactive and highly organised Business Support Officer to join our Maintenance and Operations (M&O) team. This critical role provides high-level administrative support to both the Manager Maintenance & Operations and the Head of Operations, and will play a vital role in supporting the M&O leadership team to deliver a broad suite of service improvement projects and initiatives, while also helping to maintain quality and consistency across system implementation and process redesign. From overseeing customer and stakeholder enquiries to monitoring performance data, workflows, and service standards—including OHS practices—you'll contribute directly to a transformation agenda that's shaping better outcomes for the Whittlesea community.

About youYou are a detail-driven professional who thrives on structure, accuracy, and continuous improvement. With a strong background in business or operational support, you will bring a solid foundation in administrative processes alongside proven experience in supporting the delivery of complex projects. You're confident managing project timelines, tracking milestones, preparing documentation, and coordinating stakeholders to ensure progress remains on track. You're also skilled at using systems and data to drive performance—whether that's monitoring workflows, identifying and resolving system issues, or providing helpdesk support and training to users. Your ability to balance project responsibilities with day-to-day business support, coupled with excellent communication and organisational skills, means you excel in fast-paced, dynamic environments. If you're motivated by the opportunity to support meaningful change and deliver better outcomes for the community, this role offers a rewarding next step.If this sounds like you, then you should definitely apply

Want to know more?For more information about this position please access a copy of the position description by visiting our website or If you have any questions regarding this role, please contact James Walden, Manager Maintenance & Operations on

To apply for this position, you must address the Key Selection Criteria outlined in the Position Description in your cover letter. Please note, that applications that do not address the Key Selection Criteria may not be considered.

Applications close at 11.45pm on 31 October 2025

Interviews will take place as suitable candidates are identified.

Please note all applicants must apply online, and no late applications will be accepted.

We are happy to take applications from international candidates if you have a valid Visa to work in Australia.

At the City of Whittlesea, we value diversity and appreciate everyone's strengths. We are an equal opportunity employer and committed to attracting and retaining a diverse workforce that reflects our municipality. We encourage applications from Aboriginal and Torres Strait Islanders, people from culturally and linguistically diverse (CALD) backgrounds, people with a disability and people identifying as LGBTIQ. The City of Whittlesea is also a Child Safe employer.

Council is committed to providing an inclusive workplace that encourages employees to participate, without discrimination, in both work-related and other activities conducted within a work context, with the support of workplace adjustments. Where possible, the Council will identify and resolve potential barriers to the recruitment and employment of people with disabilities within the organisation.

If you require a workplace adjustment to support you during the interview process, please email with your request outlining your preferred method of contact. Workplace adjustment (also known as "reasonable adjustment") is defined as: "Whatever is considered necessary and achievable to enable an employee to perform their job role efficiently and to the best of their abilities". A Workplace adjustment can be requested at any stage in the recruitment process and/or as a part of the employment of an individual.