Virtual Service Advisor

1 week ago

Richmond, Australia Tesla Full time $90,000 - $120,000 per year

What to Expect

Tesla Motors is looking for a customer service superstar to join our team as a Virtual Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do

  • Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately interpret and understand customer concerns and maintenance requests, ensuring that their needs are clearly identified and addressed in a timely and effective manner
  • Efficiently prepare for a service appointment by allocating labour resources, allocating necessary parts, and developing a comprehensive repair plan to ensure timely completion, minimise delays, and provide a smooth service experience that addresses the customer's concerns
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You'll Bring

  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Effectively manage workflow by monitoring and achieving individual KPIs, collaborating with the team to meet shared goals, and adjusting workflow as needed to optimise productivity, efficiency, and customer satisfaction
  • Work in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Retail customer service preferred, Automotive Retail experience a Bonus

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

  • General Virtual Assistant

    1 day ago

    Richmond, Australia Global Teams Full time

    **Accelerate your Career and** **Work from Home**: **Grow Your Career****: Do you want to grow your career without having to leave home every day? Are you ready to shift into an exciting and creative job? (where you can explore your talents and try new things ) **Join Us****: Then come and join our awesome team at Global Teams. We’re always looking for...

  • Customer Service Advisor

    2 weeks ago

    Richmond, Australia Westpac Group Full time

    A Customer Service Advisor at St George plays a key role in assisting customers with their banking needs. This role typically involves providing support for everyday banking transactions, answering inquiries, and offering tailored solutions to meet customer needs. Advisors may also identify opportunities to introduce customers to other financial products or...

  • Service Advisor

    1 week ago

    Richmond, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

    Ready to shift gears in your career? Whether you're a seasoned pro on the service desk or a skilled mechanic looking to move off the tools, this is your opportunity to join a team that values expertise and customer satisfaction above all else.Your New Company:Our client is a proud, family-owned dealership deeply rooted in the Hawkesbury community. With a...

  • Content Advisor

    7 days ago

    Richmond, Australia Royal Flying Doctor Service Victoria Full time

    **The Organisation** Proudly serving Australians since 1928, the Royal Flying Doctor Service has been connecting people in rural and remote communities across Australia to the health care they need to thrive. In Victoria, The Flying Doctor has an extensive patient transport operation by air and road, complemented by a range of mobile and fixed primary...

  • Customer Service Advisor

    1 day ago

    Richmond, Australia Motorserve Full time

    Permanent Opportunity - Located in Richmond - Full Time or Part Time opportunities available! - Receive up to 50% on personal insurance **We are looking for a Customer Service Advisor to join our Richmond team!** - Meet and greet customers, process their vehicles for the repair journey and assist with customer mobility needs. - Proactively reviewing,...

  • Recruitment Advisor

    7 days ago

    Richmond, Australia Jivaro Full time

    Global Womenswear brand - Work from home flexibility - A competitive salary JIVARO Recruitment are currently working with one of Australia's global fashion retailers, in search of a Senior HR Advisor to join their growing team! **The company**: Our client is one of Australia's biggest Fashion clothing brands. They have a significant online business and...

  • Automotive Service Advisor Hyundai Mitsubishi MG GWM

    1 week ago

    Richmond, Australia EJJE Auto Group Pty Ltd Full time $60,000 - $80,000 per year

    About the businessWindsor Auto Group is a family owned multi franchise dealership with state of the art facilities.About the roleWindsor Auto Group is looking for a highly motivated and experienced Service Advisor with exceptional customer service skills or mechanic that's looking to take the next step in their career.You must have previous face to face...

  • HR Advisor

    1 week ago

    Richmond, Australia Woodforde Group Full time

    Temporary opportunity with possibility of going permanent - Immediate start! - Richmond Location **Your organisation** Woodforde Group is working on behalf of a large Medical NFP to assist them in finding a Human Resources Advisor for a temporary to permanent contract. With 9 locations throughout Victoria, they pride themselves on providing care through...

  • People Advisor

    1 week ago

    Richmond, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • People Advisor

    1 week ago

    Richmond, Australia Endeavour Group Full time

    About Us **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to create new...