Virtual Service Advisor

1 week ago

Richmond, Australia Tesla Full time $90,000 - $120,000 per year

What to Expect

Tesla Motors is looking for a customer service superstar to join our team as a Virtual Service Advisor working on one of the most progressive vehicle brands in the world. This position requires a high-level customer and employee interaction, so the ideal candidate will not only possess the technical acumen, but also the ability to provide a strong level of customer service. If you are interested in becoming a part of a world class service team supporting the latest EV technology, we are interested in hearing from you.

What You'll Do

  • Answer Phone Calls, Emails and Drive In's to address any customer concern with the highest level of response and attention
  • Return missed phone calls, email in no less than 5 minutes
  • Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention
  • Accurately interpret and understand customer concerns and maintenance requests, ensuring that their needs are clearly identified and addressed in a timely and effective manner
  • Efficiently prepare for a service appointment by allocating labour resources, allocating necessary parts, and developing a comprehensive repair plan to ensure timely completion, minimise delays, and provide a smooth service experience that addresses the customer's concerns
  • Accurately record issues and data into Dealer Management System. Attention to detail critical
  • Conduct Transactions w/ system; walk customer through correction and provide summary
  • Follow up with Customer on services provided; ensure they are satisfied with the work performed

What You'll Bring

  • Ability to follow oral and written instructions with attention to detail
  • Willingness to learn new and innovative automotive technologies
  • Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public
  • Perform detailed daily record keeping and reporting
  • Effectively handle multiple priorities, organize workload, and meet deadlines
  • Effectively manage workflow by monitoring and achieving individual KPIs, collaborating with the team to meet shared goals, and adjusting workflow as needed to optimise productivity, efficiency, and customer satisfaction
  • Work in a team-based environment and achieve common goal
  • Dealer Management System(s), Outlook, and MS Office
  • Retail customer service preferred, Automotive Retail experience a Bonus

Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.

Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.

  • General Virtual Assistant

    1 week ago

    Richmond, Australia Global Teams Full time

    **Accelerate your Career and** **Work from Home**: **Grow Your Career****: Do you want to grow your career without having to leave home every day? Are you ready to shift into an exciting and creative job? (where you can explore your talents and try new things ) **Join Us****: Then come and join our awesome team at Global Teams. We’re always looking for...

  • Service Advisor

    2 weeks ago

    Richmond, Australia Randstad - Business Support Full time $60,000 - $80,000 per year

    Ready to shift gears in your career? Whether you're a seasoned pro on the service desk or a skilled mechanic looking to move off the tools, this is your opportunity to join a team that values expertise and customer satisfaction above all else.Your New Company:Our client is a proud, family-owned dealership deeply rooted in the Hawkesbury community. With a...

  • Customer Service Advisor

    1 week ago

    Richmond, Australia Motorserve Full time

    Permanent Opportunity - Located in Richmond - Full Time or Part Time opportunities available! - Receive up to 50% on personal insurance **We are looking for a Customer Service Advisor to join our Richmond team!** - Meet and greet customers, process their vehicles for the repair journey and assist with customer mobility needs. - Proactively reviewing,...

  • Automotive Service Advisor Hyundai Mitsubishi MG GWM

    1 week ago

    Richmond, Australia EJJE Auto Group Pty Ltd Full time $60,000 - $80,000 per year

    About the businessWindsor Auto Group is a family owned multi franchise dealership with state of the art facilities.About the roleWindsor Auto Group is looking for a highly motivated and experienced Service Advisor with exceptional customer service skills or mechanic that's looking to take the next step in their career.You must have previous face to face...

  • Employee Relations Advisor

    18 hours ago

    Richmond, Australia Endeavour Group Full time

    Company Description **Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Employee Relations Advisor

    17 hours ago

    Richmond, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • People Systems Advisor

    1 week ago

    Richmond, Australia Endeavour Group Full time

    **Company Description** Let’s create a more sociable future together** At Endeavour, we’re totally into what we do. With a portfolio that includes Dan Murphy’s, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it’s what inspires us to dream big, and continue to...

  • Supervisor, Client Services

    1 week ago

    Richmond, Australia Blackhawk Network Full time

    Overview: **As the Supervisor of Client Services, you will lead and develop a team of Account Coordinators who support Account Managers/Directors in providing support and administration to a range of Blackhawk Network clients.** **This role will see you interacting with clients/stakeholders daily to ensure that campaigns and promotions are running...

  • Communications Advisor

    3 days ago

    Richmond, Australia WorkSafeBC Full time

    Job requisition number 039434 Job location - Richmond - Victoria Full-time / part-time Full-time Salary $41.55-$48.47 Expected Salary Range Posting period From 05/20/2025 to 06/02/2025 Overview Are you a skilled communications professional looking for an exciting opportunity to make a difference? Our Corporate Communications department is growing,...

  • Apac Talent

    2 weeks ago

    Richmond, Australia Le Wagon Full time

    Le Wagon is a global leader in immersive tech training. Our mission is to train people from all backgrounds in coding, data and product skills, give them the best learning experience of their life, and help them accelerate in their career. We also help companies become more data-driven by leveraging their data and unlocking their employees’ potential...