Support Engineer

About Origin84
We're Australia's most focused Apple consulting and integration partner. We're trusted by design studios, ad agencies, music labels, recruitment firms, and the most ambitious creative professionals who earn a living with their Macs.

We don't just fix IT. We engineer momentum.

Removing friction. Boosting creative output. Delivering Apple-native infrastructure that just works.

THE ROLE
We've been running sharp for over a decade. Loyal Clients. Trusted delivery. Momentum built on Macs.

We're looking for a Support Engineer to join our small, trusted team. You'll be side-by-side with our existing support engineers, ensuring Client issues are solved quickly, systems stay reliable, and productivity is never interrupted.

This role is process-driven and would suit a graduate-level IT professional, a part-time IT student with strong Apple skills, or an engineering graduate with IT certifications.

If you're adaptable, competent, and love small teams where humour and flexibility are just as important as technical skill, you'll fit right in.

THE IMPACT YOU'LL CREATE
In This Role, Your Performance Will Directly

• Drive productivity – minimise downtime by resolving issues accurately and in a timely manner
• Guarantee quality – follow processes and deliver reliable fixes
• Build trust – be accountable, consistent, and professional in every interaction
• Increase efficiency – streamline how we deliver support so Clients feel IT "just works"
• On-Brand client delivery experience at every touchpoint
• Contribute improvements – spot patterns, share insights, and strengthen our workflows

Who You Are

• Strong troubleshooting skills across Apple macOS/iOS, user accounts, and basic networking
• Calm, clear communicator who can explain technical issues in human-friendly language
• Comfortable following checklists, processes, and service workflows with accuracy
• Confident running onboarding sessions and helping Clients remotely or onsite
• Flexible, creative, and collaborative
• Graduate-level, early-career, or student – eager to learn and grow

What You'll Bring

• A strong interest and skills in IT, ideally with Apple/Mac technical experience (certifications a bonus)
• Confidence troubleshooting Mac, software, and networking issues
• The ability to follow process, document work, and close the loop on every support request
• A professional, Client-first approach – you'll often be the first point of contact for our Clients

How We Support You
At Origin84, we don't just expect high performance. We offer the support systems to make it possible. We value people's time, and create the space to deliver at a high standard.

Here's What That Looks Like

• Time and Responsiveness – the time and responsiveness you need to do your job well
• Core Impact Clarity – clear performance and cultural impact metrics
• Weekly Reset & Recon – a self-check-in rhythm
• Monthly Black Box Coaching – technical, technological, behavioural, and psychological optimisation to keep you at your best and developing
• Team Culture – we share lunch on Fridays, respect each other's time, and show up to support one another when it counts
• Development – we provide development opportunities in Apple Certifications

OUR VALUES

• Own Your Time - We maximise work time, so we have full control over our own time.
• Earn It - Trust, opportunity, and success aren't given. They're earned through action.
• Solve + Simplify - Every problem has a solution. Complexity slows us and our Clients down.
• Resilient + Ready - A positive, resilient approach fuels creativity, keeps work enjoyable, and makes every challenge easier for our team and Clients.
• Lockstep - We move together – aligned, adaptable, and accountable to the team.

How To Apply
Ready to hold the brand with us?

Please send us your CV and we will be back to you within 2-working days.

For more details, contact