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Project Request and Service Coordinator
2 weeks ago
Job Req ID
Home Affairs
Location
ACT
Employment Type
Ongoing (Permanent), Full-time
Classification
APS Level 5 - $84,228.00 and $91,809.00 plus 15.4% super (part time pro-rata)
Contact Officer
Julie Turnbull on or [email protected]
Office Arrangements
Flexible - Flexible working arrangements can be negotiated in accordance with our Enterprise Agreement and the operational requirements of the role.
Applications close on 06/07/2025 at 11:59pm AEST (midnight) - Late applications will not be accepted.
About our opportunity
This process is being used to fill 3 immediate position/s.
Applicants suitable for the role but not offered the position for the current vacancy may be placed in a merit list or pool to fill similar vacancies for up to 18 months anywhere in ACT; NSW; NT; QLD; SA; TAS; VIC; WA.
About our team
GM Technology & Major Cap Group | Major Capability | Sourcing & Vendor Management | Vendor Contracts & Project Engagement Section
The Sourcing & Vendor Management Branch (SVMB) provides expertise to ICT and non-ICT capability areas concerning the ongoing identification and management of key relationships with vendors, delivery partners, service providers and partner agencies.
The SVMB provides specific expertise in undertaking sourcing and procurement activities and managing subsequent contracts, panels of providers and strategic partnerships.
The Section also manages the Project Coordination Unit (PCU) front door. This unit is responsible for the management and administration of the Vendor Project Engagement Model (VPEM), which describes the engagement responsibilities between the department and the Vendors for the delivery of ICT infrastructure projects. The PCU is the first point of contact and is the conduit between the department and our Strategic Vendors for the delivery of IT Infrastructure projects. The PCU also administers all Vendor general service and quote requests for the department via the Connected Services portal together with the validation of invoicing.
Please visit our website for more information about the Department of Home Affairs or Australian Border Force.
Our ideal candidate
- Solid written and verbal communication skills
- Ability to work collaboratively with a range of stakeholders
- Experience in finance is highly desirable
Duties and responsibilities
The Project and Service Request Administrator will be able to provide contractual and financial administration support to the Project Coordination Unit Subject Matter Expert including:
- Weekly Meetings with Strategic Vendors and Stakeholders for Project review with all vendors and monthly Financial and Contractual meetings for all Vendors and internal Contract Managers
- Review of all project documentation together with verification in line with department's IT Contracts for each Vendor - contracted rates and financial verification, Business as Usual (BAU) service delivery vs project and administering of all vendor projects' Monthly pricing Explanation charges together with financial expenditure management
- Verification, review and approval of all strategic Vendor Quote and Service Requests
- Monthly Vendor contractual Service Level Agreement (SLAs) verification
- Provide quality information and services to Stakeholders and/or their representatives, with an emphasis on an ability to communicate effectively and under general direction, coordinate correspondence, corporate documentation, submissions and other communication
Additional information
- Certificate IV in Government (Procurement and Contracting) and previous experience in Contract Management is not essential but highly desirable
- Preferred knowledge of connected services tool and the Vendor Project Engagement Model (VPEM)
How to apply
Submit your application and CV through the Home Affairs' recruitment system (ourPeople) before the closing date on 06/07/2025 at 11:59pm (midnight) AEST – Late applications will not be accepted.
As part of your application you will be required to prepare and submit a one-page applicant response document in relation to the advertised role, outlining:
- How your skills, knowledge, and experience will be relevant to this role
- Why you are interested in the role and what you can offer us
- Any specific examples or achievements that demonstrate your ability to perform the role
Applicant response documents must be a minimum 11pt font in MSWord or PDF format, include your full name and the Requisition Number – in the document footer.
Prior to preparing your response it is recommended you review the Work Level standards relevant to the classification you are applying to. It may also be useful to refer to the Integrated Leadership Systems information relevant to the classification.
Eligibility
To be eligible for the position you must be an Australian Citizen.
The successful candidate will be required to obtain and maintain a Baseline Vetting (AGSVA) security clearance, and:
- ABF Workers will also be required to obtain and maintain an Employment Suitability Clearance (ESC).
- Home Affairs Workers will also be required to obtain and maintain an Onboarding Check.
In certain circumstances, an Employment Suitability Clearance (ESC) may be required in addition to, or in lieu of, an Onboarding Check, which will be determined by the delegate as necessary.
Diversity and inclusion
The Department is committed to workforce diversity and applicants who are Aboriginal and/or Torres Strait Islander, come from a diverse cultural or linguistic background or have a disability are encouraged to apply.
RecruitAbility applies to this vacancy. Under the RecruitAbility scheme you will be invited to participate in further assessment activity for the vacancy if you choose to apply under the scheme; declare you have a disability; and meet the minimum requirements for the job. For more information visit:
Technical assistance
For technical enquiries please call or email for assistance:
- Email: [email protected]
- Phone: within Australia) or outside of Australia)
Please include any applicable screen captures, a response will be provided during business hours.
Notes
The Department of Home Affairs offers an attractive remuneration package, including salary, superannuation benefits and flexible working conditions appropriate to the level of the position. The Australian Public Service (APS) Employee Value Proposition (EVP) highlights the top reasons our employees enjoy working in the APS.
The Department may provide relocation assistance to eligible APS employees required to relocate. The level of assistance will vary depending on the reason for relocating and your personal circumstances. For further information please enquire with the contact officer listed in the advertisement.
Information about employment and advice on how to apply for vacancies can be obtained from the Department's website at
Candidates should be aware that in roles where vaccination against COVID-19 is required by public health orders/directions or other legislation proof of vaccination will be required. If a candidate is not fully vaccinated or is unwilling to be vaccinated within a reasonable time period, they may not be offered that role.
