Showroom Manager

2 days ago

Parklea NSW, Australia ido - ido Full time $65,000 - $75,000 per year

Store Manager – Wedding & Event Stationery Showroom Location: Parklea Markets, NSW

Days: Monday, Thursday, Friday, Saturday & Sunday

Salary: $65,000 – $75,000 + commissions (based on sales & KPIs)

About Us

At Ido Ido, we are driven by our goal to take the stress off our customers when planning their special events. Since 2001, we've been designing and producing beautifully customised stationery, uniquely tailored for every couple and celebration. We're a trusted name in the wedding and events industry and are excited to be expanding our team. If you're passionate about weddings, love talking to people, and thrive in a creative environment, we'd love to hear from you.

Position Overview

We're seeking a motivated and dynamic Store Manager to oversee our showroom operations, lead our team, and drive business growth. This role combines leadership, sales, marketing, and customer service with a focus on creating exceptional client experiences and contributing to the growth of our brand.

Key Responsibilities

Sales & Business Growth

  • Drive sales growth by meeting and exceeding KPIs
  • Manage in-store and online customer inquiries (email, social, CRM)
  • Convert leads into sales, upsell add-ons, and bundle premium products
  • Track and monitor sales performance and conversion rates
  • Contribute ideas for product development and new offerings
  • Support marketing campaigns, content creation, and expos/events
  • Build partnerships with stylists, florists, and other industry vendors

Team Leadership

  • Recruit, train, and mentor sales staff
  • Manage rosters, staff performance, and development programs
  • Lead by example with exceptional sales and service skills
  • Foster a positive, motivated, and collaborative team culture

Customer Experience

  • Deliver a personalised and welcoming experience for every client
  • Handle inquiries, quotes, orders, and post-sale support
  • Create a consistent "wow factor" from first contact to after-sales
  • Support loyalty initiatives to strengthen repeat business

Operations Management

  • Oversee daily showroom operations and ensure smooth running
  • Maintain stock levels, showroom presentation, and seasonal displays
  • Implement policies and procedures to improve efficiency and profitability
  • Cash handling
  • Ensure compliance with safety and cleanliness standards

What We're Looking For

  • Proven retail or showroom management experience (events or luxury goods an advantage)
  • Strong leadership and organisational skills
  • Sales-driven with a proven record of achieving KPIs
  • Excellent customer service and communication skills
  • Creative eye for product presentation and displays
  • Ability to work weekends in a fast-paced environment
  • Proficiency in retail management systems and MS Office (preferred)
  • Bachelor's degree in Business, Retail, or related field (advantageous but not essential)

What We Offer

  • Base salary $65,000 – $75,000 (depending on experience)
  • Commissions based on sales and KPIs
  • Opportunities to represent Ido Ido at expos and industry events
  • Career growth and professional development opportunities
  • A supportive, creative, and growth-focused team environment

How to Apply

Please send your resume and cover letter to - to be considered for this exciting opportunity.

Job Type: Full-time

Pay: $65,000.00 – $75,000.00 per year

Benefits:

  • Employee discount
  • Employee mentoring program
  • Free drinks
  • Professional development assistance
  • Salary packaging

Experience:

  • Store management: 1 year (Preferred)
  • sales : 2 years (Preferred)
  • retail: 2 years (Preferred)

Work Location: In person

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