Assistant Operations Manager

2 weeks ago

Sydney, New South Wales, Australia Russell Investments Full time

Business Unit:

Australia & New Zealand

Job Description:

*Key Responsibilities
Vendor Management*

  • Support the vendor delivery of our external administrator and participate in the day-to-day relationship with the leadership and various teams across the external administrator.
  • Monitor service performance and, operational delivery, and adherence to contractual obligations.
  • Escalate issues as required and contribute to the resolution of service or delivery challenges.
  • Contribute to performance reviews, issue resolution, and continuous improvement initiatives.

*Employer Client Relationship Manager support*

  • Support the Employer Client Account Managers with operational queries and work request submissions.
  • Scope, assess, and validate work requests to ensure clarity of requirements and efficient delivery by the external administrator.
  • Provide guidance on process requirements and ensure requests align with operational capabilities.

*Project management and platform development*

  • Strategic Initiative Program Support

  • Coordinate key project governance processes, including meeting schedules, reporting, status updates, and risk/issue tracking.

  • Support delivery teams in meeting milestones and ensuring alignment with strategic priorities.

*Development Project Pipeline Management*

  • Manage the pipeline of small to medium development projects delivered by the external administrator.
  • Lead efficient and accurate scoping and evaluation of project requirements.
  • Work closely with the external administrator on implementation, milestone tracking, and delivery of individual tasks.
  • Track and report on the overall delivery of the portfolio of development initiatives.

*Continuous Improvement*

  • Identify opportunities for process improvement, automation, and operational efficiencies across administration, vendor processes, and internal workflows.
  • Recommend and support implementation of enhancements to improve service quality and reduce operational risk.

*Master Trust Expertise*

  • Develop and maintain a deep understanding of the Russell Investments Master Trust, including:

  • Product design

  • Fund and investment structures

  • Core and ancillary administration processes

  • Use this knowledge to support operational decisions, identify risks, and improve service outcomes.

*Stakeholder Engagement*

  • Build and maintain strong relationships with internal and external stakeholders across product, operations, client services, compliance, and the external administrator.
  • Act as a key liaison point to ensure aligned understanding of priorities, requirements, and upcoming deliverables.

Skills/Attributes Required

  • Minimum 4 – 6 years' experience in operations within the superannuation industry.
  • Strong understanding of all facets of Master Trust processes, including defined benefit and pensions.
  • Proven experience in vendor and project management.
  • Excellent communication, stakeholder engagement, and problem-solving skills.
  • Relevant tertiary qualifications in business, finance, or a related field.
  • Experience in working with service providers
  • Ability to work autonomously and collaboratively when required
  • Strong analytical skills and attention to detail.
  • Exposure to all aspects of risk management frameworks
  • Excellent negotiation, stakeholder management, and communication skills.
  • Familiarity with regulatory reporting obligations (APRA, ASIC, AUSTRAC).
  • Relevant certifications (e.g., RG146, CIPS, PRINCE2, or vendor governance certifications)

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