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Client Relationship Support Officer
2 weeks ago
Ready to grow your career with a team that's kicking goals in the mortgage world?
At Evolve Loans, we're all about making home loans feel less daunting and more personal. Based in stunning Noosa, our business is thriving — and so is our team We've proudly won QLD & NT Broker of the Year for the second time and are nominated again for 2025 at the Australian Finance Group Awards.
As we grow, we're on the lookout for a Client Relationship Support Officer — someone who loves helping people, staying organised, and being part of a high-performing (but down-to-earth) team.
The Role
This is a full-time, office-based role supporting our Brokers and Senior Client Relationship Managers. You'll help keep everything on track behind the scenes, ensuring our clients feel supported and informed every step of the way. It's fast-paced, people-focused, and full of opportunities to grow.
Day-to-day, you'll:
- Support the end-to-end processing of loan applications
- Answering and directing calls professionally and promptly
- Liaise with clients, lenders, solicitors, real estate agents, and accountants to keep deals moving
- Manage administrative tasks, including rate reviews, loan variations, construction progress payments, and other tasks as required
- Following up on outstanding documents and tasks to keep applications on track
- Assisting with team scheduling, document handling, errands and general support
- Stay organised, follow processes, and keep things moving smoothly
This is an evolving role with increasing responsibilities over time, including the opportunity to assist with more advanced duties as you grow in the role.
This position is ideal for someone who's detail-focused, thrives on structure, and loves ticking things off the to-do list — all while delivering great service to clients and team members.
What We're Looking For
You don't need mortgage experience — we value attitude, work ethic, and the ability to learn. If you've worked in admin, real estate, banking, legal, customer service, or any fast-paced environment, this could be a great fit.
You'll do well in this role if you:
- Have 1+ year experience in a fast-paced admin or client-facing environment
- Are a strong communicator — confident with both phone and email
- Can take direction, follow processes, and ask questions when needed
- Stay calm and accurate under pressure in what can at times be an extremely busy role
- Are organised, detail-oriented, and eager to learn
- Are comfortable working across multiple systems (or keen to learn)
- Are proactive, dependable, and genuinely enjoy helping others
- Want to be part of a friendly, motivated team
What You'll Get
- A supportive, respectful work environment — no egos, no drama
- Ongoing training and development opportunities
- A clear career pathway into a Client Relationship Manager role
- Potential to complete your Certificate IV in Finance and Mortgage Broking
- Twice-weekly team catch-ups and open communication
- Annual reviews
- A chance to grow with a business that's gaining national recognition
- Leadership that values transparency, trust, and teamwork
Think this sounds like you?We'd love to hear from you — apply now a
