Sales and Guest Experience Manager

1 week ago

Greensborough VIC, Australia Belgravia Health & Leisure Group Pty Ltd Full time $60,000 - $100,000 per year

VIC, WaterMarc Banyule - Greensborough 3088

  • Are you passionate about promoting aquatic and leisure activities to the community?
  • Do you possess the skills and ability to build, develop and lead an enthusiastic team?
  • This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.

This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors

The Role

As the Sales & Guest Experience Manager you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation.

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.

The Guest Experience Manager's key accountabilities include:

  • Meet monthly new member and program enrolment targets and associated KPIs
  • Meet monthly retail budgets and stock control KPIs
  • Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
  • Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets
  • In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis
  • Lead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guests
  • Process memberships and data entry in line with company processes
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
  • Set rosters in line with the business budgets and the four principles of time and attendance
  • Demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R. Values

Essential Skills and Qualifications:

    • National Police Check
  • Working with Children Check
  • Current CPR Certificate
  • Current First Aid Certificate (Level 2)
  • Legal working rights in Australia

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

Simply complete the application process by clicking the Apply Now button and we'll be in touch.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.

  • Sales and Guest Experience Manager

    3 days ago

    Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, WaterMarc Banyule - Greensborough 3088** - Are you passionate about promoting aquatic and leisure activities to the community? - Do you possess the skills and ability to build, develop and lead an enthusiastic team? - This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the...

  • Guest Experience Expert

    6 days ago

    Melbourne VIC, Australia Marriott International Full time $60,000 - $90,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementJoin Our Ladies & Gentlemen - Service Experience AgentAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the most...

  • GEE - Guest Experience Agent

    2 weeks ago

    Melbourne VIC, Australia Marriott International Full time $45,000 - $65,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationThe Ritz-Carlton Melbourne, 650 Lonsdale Street, Melbourne, Victoria, Australia, 3000SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementJoin Our Ladies & Gentlemen - GEE - Guest Experience AgentAs one of the Ladies and Gentlemen of The Ritz-Carlton, you are the...

  • Guest Experience Attendant

    2 weeks ago

    South West Coast VIC, Australia Village Cinemas Full time $45,000 - $65,000 per year

    Join Australia's Longest-Running Locally Owned Cinema ChainSince 1954, Village Cinemas has been bringing the magic of movies to communities across Australia. We're looking for passionate Guest Experience Attendants to join our team and help us continue creating unforgettable memories for every guest who walks through our doors.Why Join Village...

  • Member Care Coordinator

    2 weeks ago

    Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, WaterMarc Banyule - Greensborough 3088** - Great career paths and development with an entrepreneurial organisation - Free facility access - Enjoy a great work / life balance - Lead a great team in a supportive culture - Full time position This is a great opportunity for qualified, friendly and skilled Memebr Care Coordinator to join the team and lead...

  • Sales Operations Manager

    5 days ago

    South West Coast VIC, Australia Adventure Park Geelong Full time $104,000 - $130,878 per year

    Sales Operations ManagerAdventure Park GeelongAdventure Park Geelong is Victoria's biggest water theme park, offering world-class water slides, family-friendly rides, and a fantastic guest experience. We pride ourselves on delivering outstanding service, ensuring our guests have a fun, safe, and memorable time.Position summary:We are seeking a passionate and...

  • Guest Services Expert

    6 days ago

    Melbourne VIC, Australia Marriott International Full time $40,000 - $60,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSheraton Melbourne Hotel, 27 Little Collins Street, Melbourne, Victoria, Australia, 3000SchedulePart TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure...

  • Assistant Centre Manager

    2 weeks ago

    Greensborough, Australia Belgravia Health & Leisure Group Pty Ltd Full time

    **VIC, WaterMarc Banyule - Greensborough 3088** - Great career pathway with an entrepreneurial organisation - Opportunity to make a real difference in a supportive team - Free access to the Leisure Centre We are on the hunt for an outstanding people leader to coach, inspire and lead the team as their **Assistant Centre Manager** at **WaterMarc**If that is...

  • Whatever/Whenever (Guest Services) Agent

    2 weeks ago

    Melbourne VIC, Australia Marriott International Full time

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationW Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia, 3000ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementAre you excited to work and create epic moments for guests at our multi-award-winning venues?Come and join Marriott International, the largest...

  • Job Title: Event Manager – The Real Santa Experience

    2 weeks ago

    Docklands VIC, Australia Staffmob Full time

    Job Title: Event Manager – The Real Santa ExperienceEvent Dates:4 December 2025 – 24 December 2025Location:The District Docklands – Ground Floor, 20 Wharf Street(Corner Studio Lane, Opposite Crown Duty Free)Melbourne, VIC 3008Organised by: The Real Santa ExperienceAbout the EventThe Real Santa Experience is a premium Christmas activation designed to...