Customer Success Manager, APAC

Customer Success Manager — Sports, Music & Entertainment

Who We Are

Tradable Bits is an award-winning fan engagement technology company that helps sports, music, and entertainment brands build better fan experiences. Our SaaS platform empowers partners to engage, collect, and activate fan data to market smarter and drive measurable business outcomes.

Based in Richmond, Melbourne, our APAC business has built a strong reputation across Australia, New Zealand, and Asia over the past four years — founded on partnership, trust, and service excellence. We proudly work with leading names, including the AFL, NRL, NBL, and Netball Australia, alongside a growing roster of music and entertainment brands.

Our global headquarters is in Vancouver, Canada, where our partners include teams from the NBA, NHL, NFL, MLB, Live Nation, and BMG, among others.

This role is based in Melbourne, Victoria (Richmond), with hybrid office attendance and occasional on-site client visits across the APAC region.

Who You Are

You're a digital marketer and customer success professional who understands how data powers fan engagement. You've worked in (or adjacent to) the sports, music, ticketing, or entertainment sectors, and thrive in fast-moving, collaborative environments.

You're equally comfortable brainstorming campaign ideas with a marketing team as you are discussing ROI or data strategies with C-suite stakeholders. You bring structure and initiative to ambiguous situations, thrive in growth environments, and are energised by helping clients turn ideas into measurable results.

You're proactive, curious, and commercially minded - a strategic Customer Success Manager who can think big but isn't afraid to roll up their sleeves and get stuck in to make things happen.

The Role

As a Customer Success Manager, you'll partner with some of the region's most recognised sports and entertainment organisations, helping them engage their fans, grow their audiences, and activate data-driven marketing strategies through the Tradable Bits platform.

You'll own the entire customer lifecycle - from Onboarding to Renewal - ensuring they not only adopt our technology but achieve tangible outcomes through its use.

Key Responsibilities

Strategic Partnership & Account Management

• Own a portfolio of accounts across sports, music, and entertainment sectors.
• Act as a strategic advisor, helping customers leverage fan data to drive engagement, revenue, and loyalty.
• Build trusted relationships at a Club level with marketing, partnerships, membership, and digital teams, as well as executive stakeholders, shaping strategy and influencing data-led decisions.
• Identify growth opportunities, new use cases, and platform expansion potential within your portfolio.

Digital Marketing & Campaign Strategy

• Collaborate with partners to ideate and deliver innovative digital campaigns and fan activations.
• Help customers translate their marketing goals into actionable data strategies - including audience segmentation, fan acquisition, and engagement.
• Advise on cross-channel activations across email, social, and paid media, using insights from platform analytics and fan data.

Customer Onboarding & Adoption

• Lead onboarding and implementation, ensuring seamless integration and engagement across departments.
• Deliver training and strategy sessions to empower partners with best-practice campaign execution.
• Proactively monitor platform utilisation and campaign performance to drive continuous adoption and improvement.

Insights, Reporting & Growth

• Conduct regular business reviews, sharing actionable insights and campaign results with stakeholders.
• Provide feedback to product and engineering teams to inform roadmap priorities.
• Partner with sales and leadership to drive renewals, upsells, and account expansion.

What You'll Bring

Essential Skills & Experience

• Diploma or Bachelors Degree in Communications, Business, Marketing, Sports Marketing or related field(s)
• 3+ years in Customer Success, Account Management, or Digital Marketing, ideally within SaaS, sports, entertainment, ticketing, or an adjacent industry.
• Proven experience managing and growing strategic customer relationships.
• Strong understanding of digital marketing concepts, including audience segmentation, data activation, email, social, and paid media.
• Confident communicator, comfortable presenting to C-suite and senior stakeholders.
• Strategic thinker who can interpret data, tell a story, and influence decisions.
• Organised and proactive, with a strong bias for action and ownership.
• A natural collaborator who thrives in startup-style environments — flexible, resourceful, and always willing to roll up your sleeves.

Desirable

• Experience in a startup or scale-up SaaS environment.
• Familiarity with CRMs (HubSpot, Salesforce, Microsoft Dynamics, etc.) and project management tools (Google Suite, Slack, Jira, OpenProject).
• Working knowledge of the APAC sports or music landscape — whether that's clubs, leagues, promoters, agencies, or technology vendors.
• Data fluency — comfortable interpreting campaign analytics, dashboards, and reporting metrics.

Why Join Us

At Tradable Bits, you'll be part of a passionate, creative, and growing team that's reshaping how sports and entertainment brands connect with their fans.

You'll have the opportunity to work with some of the most recognisable names in the industry, while contributing to the growth of our APAC region — where your ideas, initiative, and impact truly matter.