Strategic Customer Success Manager
3 days ago
Our Strategic Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our largest customers in APAC. Our team is passionate about bringing skills as consultants, business analysts, project managers, SevenRooms advocates, and customer success professionals with a high level of curiosity about all things tech and hospitality. We're resourceful, tenacious, and effective team players who approach our work with humility, integrity, and a desire for continuous growth, motivated by our clients' happiness and providing solutions that improve retention and make their lives easier.
About the RoleAs a Strategic Customer Success Manager, you'll help ensure the long-term success of some of our largest customers while acting as a leader and mentor to your team, supporting new hire interviews, onboarding and long term mentorship. You'll be a trusted advisor and educator, using your natural curiosity to understand not only how features work, but why, while being intrigued by operations and logistics to solve the next puzzle. This role requires 25% travel and is perfect for someone who wants to be part of an awesome and hardworking software startup changing the world of hospitality.
You're excited about this opportunity because you will…- Lead customer value realization by understanding customer KPIs. Become a trusted advisor and lead account strategy through defined implementation & onboarding processes.
- Act as a customer champion and advocate. Ensure customer needs are communicated to executive teams while anticipating future needs and attending industry conferences as a SevenRooms advocate.
- Monitor account performance and utilization using data to track key metrics. Plan and lead strategic on-sites with enterprise partners to maintain high engagement.
- Help create workflows and run internal processes. Increase efficiency in communications with partners across email and phone channels.
- Collaborate cross-functionally with internal teams. Prioritize new deliverables and methods based on evolving customer needs.
- You have substantial experience in challenging, customer-facing roles, ideally within B2B & SaaS space, with proven experience working with the SevenRooms platform
- You have proven experience in Customer Success or Account Management roles with the ability to articulate value propositions through phone, email, video conference, and in-person meetings
- You have technical aptitude and understanding of hospitality software with prior experience working with Sales, Product, and Engineering teams
- You have proven ability to lead project planning and management of cross-functional projects with exceptional client-facing oral and presentation skills
- You can communicate, present and influence credibly at all levels including executive and C-level, with a genuine desire to work in the hospitality space servicing operators
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey
-
Strategic Customer Success Manager
5 days ago
Melbourne, Victoria, Australia DoorDash Australia Full time $120,000 - $180,000 per yearAbout the TeamOur Strategic Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our largest customers in APAC. Our team is passionate about bringing skills as consultants, business analysts, project managers, SevenRooms advocates, and customer success professionals with a high level of...
-
Strategic Customer Success Manager
5 days ago
Melbourne, Victoria, Australia DoorDash Australia Full time $120,000 - $150,000 per yearAbout the TeamOur Strategic Customer Success Team is part of DoorDash's In-Store business unit, focused on ensuring the long-term success of some of our largest customers in APAC. Our team is passionate about bringing skills as consultants, business analysts, project managers, SevenRooms advocates, and customer success professionals with a high level of...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia AlgoSec Full time $80,000 - $120,000 per yearAt AlgoSec, What you do mattersOver 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.Join our global team, securing application connectivity, anywhere.We are the leader in hybrid, multi-cloud cybersecurity for secure application...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia CentrePal Full time $120,000 - $180,000 per yearCompany DescriptionAt CentrePal, we're reimagining modern customer engagement. Our mission is to help organisations deliver faster, smarter, and more connected experiences - without the complexity of legacy contact centre platforms. A leading innovator incustomer experience (CX) and contact centre technology, we empower businesses to transform how they...
-
Customer Success Manager
3 days ago
Melbourne, Victoria, Australia Heidi Full time $80,000 - $120,000 per yearWho are Heidi?Heidi is on a mission to halve the time it takes to deliver world-class care.We believe that by 2050, every clinician will practice with AI systems that free them from administrative burdens and increase the quality and accessibility of care to patients across the world.Built for clinicians, by clinicians, at the core of Heidi is its people. We...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia yourhrteam Full time $104,000 - $130,878 per yearAre you passionate about education? Do you want to be a part of the growing movement to improve literacy outcomes for children? Little Learners Love Literacy is seeking a skilled and experienced Customer Success Manager to join their growing team and provide unrivalled support to their customers. The LLLL mission is to teach ALL children to read, write and...
-
Customer Success Manager
1 week ago
Melbourne, Victoria, Australia Kadence Full time $80,000 - $120,000 per yearAbout KadenceAs a fast-paced, early-stage, venture capital-backed B2B SaaS company, we're looking for a motivated Customer Success Manager in Australia to help our customers thrive and drive the long-term success of our platform.The ideal candidate will be relationship-driven, proactive, and passionate about ensuring customers see measurable value from...
-
Customer Success Manager
2 weeks ago
Melbourne, Victoria, Australia Deeligence Full time $80,000 - $120,000 per yearLegal Customer Success Manager at Deeligence, Melbourne AustraliaAbout DeeligenceDeeligence is an award-winning AI platform transforming the way corporate lawyers run legal due diligence. We help firms eliminate up to 50% of the time spent on a DD, enabling them to work smarter, faster and with more strategic impact. We were those kids who asked, "but why is...
-
Customer Success Manager
3 days ago
Melbourne, Victoria, Australia Emanate Technology Full time $120,000 - $180,000 per yearOur client is a is a major provider of secure, large-scale data centres in Australia and New Zealand, the company is worth $17 Billion + and has been in operation for over 20 years. As they continue to expand their operations and client base, they are seeking a Customer Success Manager to strengthen customer relationships and ensure excellence in...
-
Customer Success Account Management
2 weeks ago
Melbourne, Victoria, Australia Microsoft Full time $80,000 - $120,000 per yearOverviewMicrosoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can...
