Service Manager

Empower Lives, Lead our team and Build your Future - Join Rocky Bay as our new Service Manager for Respite Services

About Us

At Rocky Bay, we provide inclusive and person-centered respite support that gives people with disability the opportunity to rest, recharge and thrive. Our Short-Term Respite services offer safe, supportive environments for participants and provide a valuable rest break for carers.

As we prepare to launch our dedicated Youth Respite initiative in Cottesloe, we are seeking a passionate and experienced Service Manager to help lead our Respite Services and ensure exceptional care and outcomes across both adult and youth programs.

About the Role:

As the Service Manager – Respite Services, you will lead a group of dedicated Team Leaders and support workers to oversee the daily operations of our four respite accommodation houses, including short-term stays, emergency respite and the exciting rollout of our new Youth Respite service.

Our aim is to provide a warm, welcoming, safe and responsive respite environment for customers, that complies with the highest level of quality standards.

Key Responsibilities:

• Oversee the delivery and coordination of adult and youth respite services (STR and emergency respite)
• Provide leadership, coaching and guidance to team leaders and support staff across multiple sites
• Ensure compliance with all relevant legislation, including NDIS Practice Standards and participant safeguarding
• Collaborate with families, support coordinators and allied professionals to develop and implement person-centred support plans
• Assist in the operationalisation of and promote the upcoming Youth Respite program, including intake, rostering and service design
• Manage incident reporting, quality improvement processes and documentation systems
• Foster a culture of service excellence and continuous improvement within the team

About You:

Rocky Bay is looking for an experienced and compassionate leader who understands the importance of respite care in supporting families and people living with disability. We are looking for someone who has the ability to inspire teams, build trusted relationships and deliver high-quality services that reflect participants' diverse needs and goals.

To be considered for this role you must have:

• Demonstrated experience in a leadership role within disability, youth work, community services or similar sectors
• Strong working knowledge of the NDIS, particularly around Short-Term Respite (STR), Duty of Care, and Risk Management
• Tertiary qualifications in Disability, Community Services, Youth Work, or related field (desirable)
• Experience working with children and young people, including understanding of the National Principles for Child Safe Organisations
• Excellent communication and stakeholder engagement skills
• Strong financial literacy and business development skills
• Familiarity with client management systems such as Lumary, or similar (desirable)

Why join Rocky Bay?

• Be part of a values-driven organisation making a real impact in the community
• Lead an innovative new Youth Respite service from the ground up
• Flexible working arrangements and supportive leadership
• Increase your take home pay with salary packaging options to receive savings up to a maximum of $18,550 per annum
• Wide range of employee benefits with popular retailers such as HBF, JBHIFI and Commonwealth Bank
• A refer a friend program worth $2000
• Fleet vehicles for work related travel and free parking
• Purchased Leave Program and 6 weeks Paid Parental Leave Schemes
• Employee Assistance Program with available services that assist with financial planning, Fitstop gym corporate membership, counselling sessions & health/wellbeing packs to name a few

Join our dedicated team and be part of a leading disability provider organisation that values and supports its employees. At Rocky Bay you'll have access to ongoing training, professional development opportunities and a supportive work environment that fosters personal and professional growth. Click "Apply" now and we look forward to welcoming you 

We have some strict compliance requirements which will be required if your application is progressed

You can search us on all social media platforms by searching #therockybayway

For further information about career advancement and opportunities at Rocky Bay, please click on the below link:

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at  We're here to help

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We're building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply. Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.