Service Manager

4 days ago

Perth, Western Australia 2021 Copyright Rocky Bay Limited Full time $90,551 - $94,949 per year
  • Permanent Full Time Position across multiple Supported Accommodation Services (North and North East metro)
  • Salary: $90,551 - $94,549 + Salary Packaging (up to $18,550) and Leave Loading (payable on Annual Leave)
  • Excellent staff benefits and work culture

What you will need to do

  • Lead and manage up to 6 Team Leaders, each responsible for a house/service.  Provide regular support, supervision and coaching, highlighting any areas for performance development and training, so each Team Leader is working to the best of their ability, meet KPIs to deliver services of excellent quality.
  • Engage with customers and their families, so they are provided with a service tailored to their specific requirements within the funding parameters of their NDIS plan, through the principles and practice of Active Support.
  • Ensure services are proactive, safe and delivered using good risk management principles, especially in relation to customer health and wellbeing.
  • Work with customers and all relevant stakeholders, so customers receive integrated and seamless services that place the person at the centre.
  • Meet any potential new customers, review and assess information to determine their appropriateness for Supported Accommodation vacancies.
  • Monitor and act on data, analysing and taking action when required including staff rosters.
  • Initial management of complaints, escalating to Area Manager as required.

What are we looking for

  • Proven track record of high performance in a leadership position in the last 3 years.
  • Comfortable with all facets of leadership including performance management, coaching and disciplinary matters.
  • Highly developed organisational and work management skills.
  • Ability to work clearly, consistently and collaboratively with all customers and staff.
  • A passion for providing person-centred services that maximise choice and control.
  • Strong computer skills, with experience in MS Office applications and Client Data Management systems and an ability to analyse data.
  • Experience and knowledge of the NDIS Standards in developing and delivering assisted supported to vulnerable people living in their own homes in the community or equivalent.  

 Benefits 

Rocky Bay has an extensive Employee Value Proposition which can be viewed on our website 

We have some extensive compliance requirements which will be required if your application is progressed.

If you feel that you'd be a great fit for this exciting and rewarding role, click "Apply" now. Please address your Selection Criteria in writing with your application.  We look forward to welcoming you

#therockybayway

At Rocky Bay, inclusivity is a top priority, and that includes making our recruitment process accessible for everyone. If you need any adjustments to accommodate your unique situation or want more information about the role, please reach out to us at  We're here to help

At Rocky Bay, we come from all walks of life. We all have different backgrounds and experiences, making us who we are. We're building a culture where uniqueness is valued- whether race, gender, disability, age, religion or LGBTQIA+ identity. We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

Rocky Bay acknowledges the traditional custodians on whose land we work, the people of the Noongar and Yamatji nations, and recognise their continued connection to the land, waters and skies. We pay our respect to their Leaders - past present and emerging.

We are committed to building an inclusive team, making us the best we can be. We encourage you to apply.

To view the position description click this link

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