Security Officer

Company description:

ABOUT US

At Certis Australia, we deliver innovative and integrated security solutions to create safer environments. With expertise in managing complex security operations across critical infrastructure, we provide specialised services at major energy sector sites - ensuring the protection of people, assets, and essential operations.

Our commitment is to a Safer, Smarter and Better workplace - where every employee is supported, respected, and empowered to thrive.

Job description:

POSITION PURPOSE

As a security officer, you will report to the Site Security Supervisor or 2IC and be responsible for live monitoring, coordinating incident and emergency responses, and supporting on-ground security operations through advanced surveillance and access control systems in a control room or gatehouse environment.

This role is critical to maintaining site safety, ensuring operational continuity, and protecting essential infrastructure. Operating in a high-security environment, the security officer plays a key role in emergency response coordination, system integrity checks, and compliance with strict safety and operational protocols.

Multiple open casual roles available.

Other responsibities will include but not limited to:

Gatehouse operations, control room operations, emergency response operations and conducting patrol via foot or vehicle.

KEY RESPONSIBILITIES

• Monitor CCTV, alarms, and access control systems in real-time to identify and respond to incidents promptly.
• Liaise with on-ground security personnel to coordinate responses and ensure the safety of staff, contractors, and critical infrastructure.
• Accurately log and report all incidents, system faults, and operational activities in a timely manner.
• Conduct routine system checks to ensure functionality and perform minor troubleshooting as required.
• Support the execution of emergency protocols, including evacuation coordination and escalation procedures.
• Gatehouse operations.
• Site patrols
• Prevention and investigations of unauthorised persons detected.
• Maintain a high standard of professionalism, integrity, and discretion in all communications and operations

QUALIFICATIONS

Mandatory:

• A current and valid Victorian Security Licence
• A current valid full Victorian drivers license
• Certificate III in Security Operations
• Valid First Aid Certificate with current CPR
• Full working rights in Australia
• Control room and monitoring operator on security license
• Must be available to work in 12 hours rotating roster pattern

Desirable:

• Hold advanced First Aid Certificate (HALTAID014)
• Previous experience in a control room or high-pressure monitoring environment
• Familiarity with electronic security systems, including CCTV, alarms, and access control
• Strong communication and incident reporting skills
• Understanding of emergency response protocols and procedures
• Experience working in critical infrastructure or industrial environments
• Previous experience in gatehouse operations

EXPERIENCE AND SKILL REQUIREMENTS

• Demonstrated ability to write clear, detailed, and accurate incident reports
• Experience using access control systems (e.g., Gallagher) is advantageous
• Familiarity with CCTV software platforms (e.g., Genetec/milestone) is highly desirable
• Experience working in a corporate or industrial environment
• Proven ability to work effectively in a team-based setting
• Exceptional customer service skills with a professional and courteous approach
• Superior communication skills, both written and verbal
• Basic computer literacy, including proficiency in Microsoft Office and incident logging systems
• Ability to remain calm and focused in high-pressure situations
• Strong attention to detail and commitment to following procedures precisely
• Comfortable working in a rotating shift environment, including nights, weekends, and public holidays
• High level of integrity, discretion, and reliability in handling sensitive information

BENEFITS & CULTURE

What We Offer:

• Competitive salary & full-time/casual employment
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Career progression and emphasis on learning and development, including a bespoke high potential development program that includes access to executive leadership and overseas projects.

Our Values

We are committed to:

• Professionalism: Delivering expert, reliable service with excellence.
• Integrity: Acting with honesty, transparency, and accountability.
• Customer Focus: Putting clients first with tailored security solutions.
• Teamwork: Collaborating for shared success and safety.
• Courage: Embracing challenges and innovation with confidence.
• Care: Prioritizing people and communities with meaningful impact.
• Safety: Championing a culture of protection and vigilance.

DIVERSITY STATEMENT

Within Certis Australia, we believe our strength lies in the diversity of our people. We offer an inclusive culture where you can be your authentic self, contribute your unique perspective and grow with equal opportunities for advancement. Our commitment to a Safer, Smarter and Better workplace ensures every employee is supported, respected and empowered.  We actively encourage First Nations and Torres Strait Islander people to apply as we build a brighter future, where all voices matter.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.

Certis Security Australia Master License

Sydney Night Patrol & Inquiry Co Pty Ltd

• NSW

• ACT

• QLD 41315

• WA SA48240

• NT 345

• SA ISL

• TAS 3020

Certis Security Australia Pty Ltd

• NSW

• ACT

• QLD

• WA SA 72311

• SA ISL

• VIC Z S

• VIC Z S

• NT 1093

• TAS