Senior Performance Manager

Why Smart?

Look forward to working with Australia's leading and most trusted provider of Employee Management Services, making the benefits of salary packaging, novated leasing, and fleet management readily available to employers and their employees.

Working at Smartgroup offers more than a job. It is a dynamic workplace that matches the enthusiasm for the work you do and ambition for an exciting fast-paced career. We have all been hired for a purpose and a reason.

Every day you will be part of a team that helps support fellow Australians - many working in essential services, corporates, government, and not-for-profits - to take home more money in their pay packets.

Do you have what it takes to become a Senior Performance Manager?

We're seeking a data-driven professional to support performance improvement across the Novated Leasing & EVS business unit. This role involves analysing trends, identifying root causes, and delivering actionable insights to enhance customer experience, drive growth, and support strategic planning. You'll collaborate across teams, lead projects, develop performance frameworks, and create visual tools to improve decision-making and business outcomes.

Key Responsibilities:

• Use data to identify trends, root causes, and recommend actions across NL & EVS functions (Sales, Settlements, Product, Supply Chain).
• Monitor performance indicators across individuals, teams, and business units to drive improvement.
• Evaluate opportunities for continuous improvement and innovation to enhance customer experience.
• Collaborate across internal teams to support client growth, retention, and improved customer satisfaction (NPS).
• Develop performance frameworks and assess effectiveness against KPIs and goals.
• Generate regular performance reports to support strategic decision-making.
• Lead projects and contribute to transformation initiatives aligned with BU objectives.
• Support strategic planning and development of NLEVS business strategy.
• Conduct market and competitor research to inform thought leadership and customer experience improvements.
• Deliver actionable insights through dashboards and visualisation tools to enhance visibility and decision-making.

You are someone who can bring:

• Proven experience in advanced data analytics and insights development to drive business performance.
• Expertise in reporting tools and systems, with advanced proficiency in Microsoft Excel.
• Strong background in communicating with diverse internal and external stakeholders.
• Minimum 7+ years in data analysis/business performance improvement or 3+ years in management consulting.
• Deep understanding of finance and insurance products, including the sales and qualification process.
• Ability to work autonomously and collaboratively, with experience in leading project teams and tracking benefits realisation.

What's in it for you?

Smart team members enjoy a range of benefits designed to support flexibility, wellbeing, reward, and growth:

• Smart Leave, an additional week of leave each year
• Free lunch every week
• Up to 20 weeks Paid Parental Leave with superannuation contributions and a Return-to-Work Bonus
• Make a Difference Days – paid days off to volunteer for the community and environment
• Discounted retail vouchers
• Salary packaging and novated leasing benefits (of course)
• Free flu vaccinations
• Employee Share Plan

Grow with Purpose

At Smart, we're driven by purpose and performance. We support individual and team growth via varied learning opportunities, open communication, and leaders who work to get the basics right – quality and regular one to ones, clear goals and success metrics, and growth conversations.

Show us you have what it takes

If this sounds like the opportunity for you and you have something to offer, we'd love to hear from you. APPLY ONLINE today.

Our Talent Acquisition team will be in touch to discuss next steps. If you require any adjustments to the recruitment process or are seeking part-time work, let us know—we're here to understand.

Our Commitment to Diversity and Inclusion

We're committed to Equality, Diversity and Inclusivity. We welcome all people to join our team — including Aboriginal and Torres Strait Islander peoples, veterans, people with disability, people who identify as LGBTQ+, all gender identities, people of any socioeconomic status, age, race, national origin or ethnicity.

We're proud to hold diversity and inclusion accreditations, including:

- WGEA Employer of Choice for Gender Equality since 2019

- DCA Inclusive Employer 2023–2024

- Member of Reconciliation Australia's RAP network

Please note: all successful candidates will be required to complete background checks including a police clearance prior to confirmation of employment. Candidates must have unlimited Australian work rights to be considered for this role.

Respectfully, no agencies please.

Job Type: Full-time

Pay: $140,000.00 – $150,000.00 per year

Benefits:

• Salary packaging
• Work from home

Work Location: Hybrid remote in Sydney NSW 2000