Student Services Officer

2 weeks ago

Surry Hills, New South Wales, Australia Acknowledge Education Full time $60,000 - $80,000 per year

Company Description

Acknowledge Education is a leading training provider with campuses throughout Australia offering a variety of courses in a range of industries such as health, community services, social work, business, civil construction and hospitality. In our 139-year history in education, we remain true to our mission to stay a challenging, relevant and creative leader in the education industry

True to our name, we acknowledge and celebrate the unique aspirations and achievements of every student. From our roots as an English language school in Victoria, we've evolved into a national academic powerhouse, with campuses in Melbourne, Sydney, Perth, and Brisbane educating over 6,000 students every year.

To find out more about us, please visit

Job Description

  • Full Time, Fixed Term (12 Month Contract)

We are seeking a dedicated Student Services Officer to join our team in Sydney, Australia. In this customer-facing role, you will play a crucial part in enhancing the overall student experience by providing efficient and professional support throughout their academic journey.

  • Serve as the primary point of contact for student inquiries, addressing concerns and providing accurate information with a friendly and supportive demeanor.
  • Manage student records meticulously, ensuring data integrity, confidentiality, and compliance with relevant policies and regulations.
  • Collaborate closely with academic and administrative teams to streamline processes such as enrolment, orientation, and graduation, ensuring a seamless experience for students.
  • Assist students with navigating university systems, procedures, and resources, offering guidance and support as needed.
  • Maintain a detailed understanding of academic policies, regulations, and best practices to provide well-informed advice and solutions.
  • Contribute to continuous improvement efforts by analyzing feedback, identifying areas for enhancement, and implementing efficient processes.
  • Perform administrative tasks with a high level of accuracy and attention to detail, adhering to established deadlines and procedures.

Qualifications

  • Previous experience in administration or student services, preferably within the education sector.
  • Proficiency in student information systems (e.g. RTO Manager, CRM) and Microsoft Office suite.
  • Strong organizational skills and the ability to manage competing priorities under tight deadlines.
  • Excellent interpersonal and verbal/written communication skills.
  • Attention to detail and an understanding of compliance, records management, and data integrity.
  • Ability to collaborate in a team environment and interact confidently with stakeholders at all levels.
  • Ability to handle sensitive student information with confidentiality and discretion.
  • Knowledge of relevant education policies, regulations, and best practices.
  • Problem-solving skills to address student inquiries and concerns effectively.
  • Adaptability and flexibility to work in a dynamic educational environment.
  • Familiarity with the Australian education system and regulatory standards (e.g. TEQSA, ASQA) is desirable.

Additional Information

Questions about your identity help us appreciate the diversity of individuals looking to work with us, ensuring we're attracting applications from people with identities and perspectives that are as diverse as our students.

We are an equal opportunity employer. As part of our commitment to equity, we work to ensure a fair and consistent interview process. We celebrate diversity and we are committed to an inclusive work environment.

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