Client Relationship officer

6 days ago

Cannington, Western Australia Superyou Therapy Full time $60,000 - $90,000 per year

Client Relationship Officer

Superyou Therapy is a WA-based, NDIS and privately funded
allied health provider that's reimagining how therapy is delivered. At
Superyou, we believe great client outcomes start with a great team - one that's
connected, supported, and inspired to do their best work - that's where you
come in.

About the role

Impress from the very first hello as a Client Relationship Officer within our Client Success Team, playing a key role in welcoming clients to Superyou.

As a Client Relationship Officer, you'll guide clients
through the enquiry, referral and onboarding process with empathy, efficiency,
ensuring a smooth start to their journey with us. You understand how to balance
process with people and always keep client experience front and centre. You
will work closely with the Client Success, clinician and broader Superyou teams
to support a seamless handover into Superyou services - so clients feel
supported from day one.

As a crucial member of our team, you'll:

  • Respond
    to enquiries with warmth, clarity and support
  • Support
    referrals and onboarding with a client-first approach
  • Communicate
    with internal teams to keep everything running smoothly
  • Contribute
    to implementing and improving processes
  • Provide
    support across the Client Success team managing phone enquiries, email
    inbox management and other location coverage as required
  • Be
    part of a friendly and well supported team that makes a real difference
    from the first hello
  • This
    role reports to the Team Leader, Client Success

Why Superyou

  • Competitive
    salary + superannuation Salary packaging up to $18,550 to maximise your
    earnings
  • Enjoy
    3 Superyou days per year, on top of personal and annual leave
  • Collaborate
    with a diverse, transdisciplinary team Earn $3,000 through our
    industry-leading employee referral program for each successful clinician
    referral
  • Participate
    in regular social and wellness events to stay connected and rejuvenated
  • Access
    our internal reward and recognition platform to celebrate your
    achievements
  • Benefit
    from flexible work arrangements to accommodate life's twists and turns
  • Hybrid
    work arrangement working from home and in our Cannington office

Let's talk about you:

  • Strong
    experience in admin and customer service
  • Australian
    Drivers Licence and reliable vehicle
  • NDIS
    Worker Screening Check, or willingness to obtain it
  • Industry
    experience is well regarded, but not essential

Does this sound like your next career move? Click "Apply for
this job" and upload your CV today

At Superyou, diversity and inclusion are part of our DNA. We
encourage applications from people with disabilities, First Nations Peoples,
LGBTIQA+ individuals, and those from culturally and linguistically diverse
backgrounds. Even if you don't meet all the criteria, we'd still love to hear
how you can bring your unique value to our team.

Together, let's reimagine what's possible.

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