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SMB Customer Success Engineer

2 weeks ago

Sydney, New South Wales, Australia Procore Technologies Full time $90,000 - $120,000 per year
Job Description
What you'll do:
  • Assist new clients through Implementation paths
  • Make data-driven recommendations to your customers on how they can optimize the value of Procore, based on customer analytics and industry best practices.
  • Craft value-based presentations that address customer business problems and accelerate the adoption of the Procore platform
  • Develop and execute on account strategies for emerging accounts while working alongside Sales to deliver positive outcomes for clients
  • Build trust and create meaningful relationships among champions and key executives within each account
  • Identify product improvements or new products by remaining current on customer needs, industry trends, market activities, and competitors.
  • This position requires 15-20% travel to Procore offices, client sites, and more
What we're looking for:
  • Bachelor's degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems preferred or relevant years of experience
  • 1+ years of Customer Success, Professional Services, Technical Pre-Sales experience or 1+ years of Construction industry expertise preferred
  • Ability to leverage strong technical aptitude to master Procore's product offerings, business model, services, and emerging technologies
  • Outstanding presentation and communication skills both in-person and through virtual meetings, and in writing Strong analytical and problem-solving skills to synthesize relevant and impactful
  • intelligence from ambiguous data
  • Experience acting as a technology evangelist
  • Able to operate in a fast-paced, diverse, innovative environment
  • Ability to read, speak, and write in English
  • Ability to train clients on product.
  • Must work well within a team environment
Additional InformationPerks & BenefitsAbout Us

Procore Technologies