Quality Assurance Manager

Loco Love is artisan chocolate magic.

Launched in 2013, Loco Love's reputation in producing conscious chocolates that resonate with both the palate and soul has paved the way for its unprecedented popularity. We've been featured in Vogue, Harper's Bazaar, Gourmet Traveller and most recently we were selected as one of the AFR's Fast 100 - in the top 100 fastest growing companies in the Australia market.

The quality of ingredients we use are vital to the alchemy of our high-vibe products. We only use the finest organic, plant-based and whole food ingredients. Our sorcery is in the unique blend of superfoods, tonic herbs, probiotics and healing spices; chocolate with benefits.

We hold deep reverence for nature and operate with gratitude for the beauty that surrounds us. When sourcing our ingredients, we prioritise socially responsible suppliers that care about quality and craft, pay their farmers fairly, respect the earth and can provide traceable supply chains.

You will never find refined sugars, palm oil, artificial sweeteners, GMO's, emulsifiers, dairy or gluten in our products.

The Role

As our Quality Assurance Manager, you will:

• Develop, implement and lead Quality Management Systems (QMS) aligned with food safety standards (HACCP, etc.)
• Oversee all compliance, certification, and risk mitigation processes across the chocolate factory
• Foster a culture of continuous improvement, driving product excellence and operational efficiency
• Collaborate closely with Production and Procurement teams to ensure traceability and consistency
• Lead and mentor the Chocolate Making team, supporting their growth and success

Responsibilities

Quality Systems & Compliance

• Design and manage QMS across production and supply chain
• Monitor adherence to internal policies and external regulatory requirements
• Conduct internal audits, manage risk assessments, and stay up to date with food safety legislation

Continuous Improvement

• Analyse quality data to identify gaps and implement improvements
• Lead root cause investigations and corrective actions
• Promote a culture of quality, accountability, and innovation across departments

Team Leadership

• Train and guide Chocolate Makers, ensuring clarity of roles and continuous development
• Manage QA scheduling and resources
• Liaise with external auditors and regulatory bodies

What We're Looking For

• Degree in Food Science, Quality Management or a related field OR 1+ years in a QA role in food manufacturing/FMCG
• Strong understanding of HACCP, food safety standards, and relevant legislation
• Proven leadership and mentoring experience
• Analytical thinker with high attention to detail
• Passion for sustainability, wellness, and high-integrity food production

Why Work With Us

• Be part of an innovative, conscious brand redefining premium chocolate.
• Work with a passionate, values-led team in one of the most beautiful places in the world - Byron Bay
• Enjoy access to Loco Love treats and work with high-quality, organic ingredients.
• Grow your career with a fast-growing company with national and international reach.
• Create products that are good for people and the planet

Our Values

At Loco Love our purpose is 'to cultivate self-love in service of collective healing'. We bring this purpose to life by embodying our G.R.A.C.E values every day:

• Gratitude
• Radical Responsibility
• Authenticity
• Compassion
• Excellence

We execute with care, discipline and precision; We seek to continually learn and master our 'craft'; We make informed decisions by considering data, insight and intuition; We are curious about different ideas, perspectives and ways of being; We value giving and receiving feedback that supports our growth

If you are a detail-oriented individual with a passion for supporting sales operations and customer relationships, we would love to hear from you. Apply now to join the Loco Love team and be part of our journey to create luxurious products and magical experiences for our customers, partners, and communities.

Ready to create sacred alchemy through quality? Apply now and bring your expertise to the heart of Loco Love.