Workflow Coordinator

3 days ago

Tweed Heads NSW, Australia Healius Full time $60,000 - $80,000 per year

Date: 3 Nov 2025

Location: Tweed Heads South, New South Wales, AU, 2485

Company: Healius

Job reference: #18392

Brand: Lumus Imaging

Location: Tweed Heads South (Fully Remote)

Work type: Full Time Permanent (Fully Remote)

About us

At Lumus Imaging, we are passionate about caring for your health and wellbeing at every stage of life.

Lumus Imaging, harnesses all of the knowledge and expertise we have gained over the last 30 years and combines it with the empathy and care of our people.

Our team of radiographers, sonographers, nuclear medicine technologists, nurses, centre support staff, as well as our network of independent radiologists make up our 2,000 diagnostic imaging experts and support staff across 150 sites right around the country.

An exciting opportunity has come up in Lumus Imaging for an experienced clerical looking for a new challenge or an opportunity to branch into IT in a fully remote role

In the role as the NSW Hospital RIS/PACs workflow coordinator , you will be responsible for providing coordination and support for radiologists and the clinic operations team to maximise efficiency and improve overall service delivery to patients and referrers.

Key Responsibilities will include:

  • Workflow Management - manage KPIS of hospital contracts, coordinate daily workflow of radiologists, communicate any interruption, delay or change of service to hospitals as required.
  • Service Excellence and Work Relationships - Provide excellent quality service to internal and external customer queries, build positive workplace relationships, answer calls and trouble shoot with hospitals and refers.
  • Data Analysis and Reporting - Collect and analyse data relating to workflow efficiency, Radiologist metrics and performance to key contract KPIs. Provide data internally and externally around IT outages, ensure accurate invoicing is achieved through variance, TAT dispute and case billing analysis.

Minimum Requirements:

  • Proficiency in Radiology IT platforms (RIS/PACS) and Microsoft Office Suite
  • Clerical/administration staff with at least 2 years' experience in a radiology clinic environment
  • Excellent communication and interpersonal abilities to effectively liaise with Radiologists, management & site-based teams.

Benefits and Wellbeing

As part of working for Lumus Imaging, you will have access to a range of benefits including:

  • Benefits platform - Reduce the impact of the cost of living with everyday savings with 500+ of Australia's most-loved brands, (from the weekly grocery shop to premium perks like holidays).
  • Fitness Passport – Access top fitness centres & pools across Australia at a subsidised rate.
  • Corporate health insurance discounts, banking benefits and novated leasing salary packaging.
  • Career growth and development opportunities with access to a comprehensive library of online courses and learning paths via our e-learning platform.
  • Confidential health and well-being support through our Employee Assistance Program, available to all employees and their family members.

Our commitment to diversity and inclusion

Lumus Imaging is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

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