Automotive Workshop Controller

3 days ago

Brisbane, Queensland, Australia NORRIS MOTOR GROUP Full time $90,000 - $120,000 per year

Are you an experienced automotive professional ready to take the next step in your career?

A fantastic opportunity is now available for a Workshop Controller to join our friendly and supportive team in the Volkswagen Service Department located in Kedron.


About the Role

As a Workshop Controller, you'll play a vital role in the efficient day-to-day operation of our service department. You'll be responsible for managing workflow through the workshop, ensuring timely repairs and exceptional service delivery.

We're looking for someone with at least 2 years of experience in an automotive service department, strong organisational skills, and a commitment to delivering a high standard of customer service. Previous workshop controller experience is highly regarded but not essential.


Key Responsibilities

  • Allocate and manage daily work schedules in the workshop
  • Monitor job progress and resolve delays or carryovers effectively
  • Communicate clearly between the workshop and service advisors/frontline staff
  • Process all service paperwork accurately and on time
  • Ensure compliance with manufacturer warranty guidelines
  • Support NPS targets through excellent service delivery
  • Prepare and review labour and parts quotes efficiently
  • Uphold dealership and manufacturer standards and procedures

What We're Looking For

  • 2+ years' experience in a dealership service department
  • Prior workshop controller experience (advantageous but not essential)
  • Excellent time management and organisational skills
  • A proactive, team-oriented attitude
  • Strong communication skills – both in-person and over the phone
  • Attention to detail and a commitment to accuracy
  • A current Australian driver's licence
  • Unrestricted right to work in Australia
  • Experience with Volkswagen, Skoda, Audi vehicles is highly desirable

What We Offer

  • Weekday roster only – no weekends or excessive hours
  • Attractive remuneration package with new 3-tier commission structure
  • Ongoing training and development – internal and factory-supported
  • A positive, supportive workplace with a strong team culture
  • Genuine career growth opportunities through our "promotion from within" policy
  • Be part of a reputable, progressive company in the automotive industry

Ready to Apply?

Take your career to the next level and join a company that values people and performance. If you have the experience and the attitude we're looking for, we'd love to hear from you.

Apply now through our online application form or send your resume and cover letter detailing your relevant skills and experience to:

Sean Roberts

Volkswagen Service Manager – Kedron

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