Field Support Officer

TAFE NSW Life-Changing Careers

Field Support Officer

Temporary Full-time opportunity, up to June 2027 at Newcastle Campus

Base Salary range of $88,146 - $92,609 plus employer's contribution to superannuation and annual leave loading

At TAFE NSW, we are dedicated to life-changing impact.

That's why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work and inspire our performance.

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools and ongoing training and professional development, health and wellbeing programs, and depending on your role, a 35 hour working week with a variety of flexible working options.

About the role

The Field Support Officer plays a crucial role in providing technical assistance and support to a diverse audience, including staff, students, and key stakeholders. Leveraging their expertise from prior service desk experience, they offer a blend of virtual, on-site, and service desk support. Their responsibilities include diagnosing and resolving a wide range of client requests, from routine to complex, within the Digital Solutions Group. This tiered response approach ensures timely and effective solutions for our geographically dispersed community.

About You

As a Customer-Focused Field Support Officer, you will have minimum 2 years of technology expertise, adeptly navigating both virtual and on-site support scenarios. Your mission? To place your customers squarely at the heart of every decision. You are a champion of documentation, meticulously updating records and crafting user-friendly guides. Your goal? To elevate service resolution procedures to new heights.

Collaboration is your secret sauce. You foster seamless communication between teams, ensuring everyone's on the same wavelength. And when it comes to translating IT jargon into plain English, you're the bridge that connects tech-savvy wizards with those who prefer their gadgets spellbound.

In addition to the above, you will also need a current NSW drivers' license.

To find out more about the role, click to view the Position Description.

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

A career of life-changing impact awaits you. Apply now

Applications close 11.55pm AEDT Wednesday 12th November 2025

To apply for this role, click on 'apply now' and provide:

• Your current resume

• Copies of your qualifications (if applicable, upload as one PDF file). Certified copies preferred; these will be required if successful for the role.

• Response to one targeted question when prompted in the application form (max 300 words)

Targeted Question:

Describe a recent situation where you had to resolve a complex IT issue for a customer with limited technical knowledge. How did you diagnose and fix the problem, and how did you keep the customer supported and informed throughout the process?

Role-specific enquiries: contact Alan Bate, Service Desk and Field Support Specialist via email

General recruitment and adjustment enquiries: contact Talent Acquisition Advisor Shweta Yadav via email

For helpful insights into preparing your application, TAFE NSW's recruitment process, and getting interview ready, explore our Candidate Toolkit, attend one of our Recruitment Readiness Workshops, and check out the interactive Capability Application Tool.

This is a child-related position. A Working with Children Check is a prerequisite for anyone in child-related work. It involves a national criminal history check and review of findings of workplace misconduct.

To be eligible for positions at TAFE NSW, you need to be an Australian Citizen or Permanent Resident of Australia or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position, and position(s) of the same classification that subsequently becomes vacant and may be filled via this recruitment.