NDIS Support Coordinator

Position Summary:

The NDIS Support Coordinator plays a crucial role in guiding participants through their NDIS plans, helping them access the necessary supports and services to achieve their goals. You will leverage clinical case management skills to ensure a smooth transition from hospital to home for participants and support those with mental health challenges. The role involves collaborating with multidisciplinary teams to deliver client-centered care and helping participants navigate complex systems.

Key Responsibilities:

NDIS Coordination:

• Work with participants to understand and implement their NDIS plans, ensuring they access the appropriate services and supports.

• Assist in identifying and connecting participants with NDIS-funded services, community supports, and clinical services.

• Build and maintain positive relationships with participants, families, and service providers.

• Facilitate and manage participants' transition from hospital to home, coordinating care and support to ensure safety and well-being.

• Collaborate with hospital staff, allied health professionals, and community services to develop transition plans that meet the client's needs.

• Monitor progress post-discharge and adjust support plans as required.

• Support participants with mental health conditions by coordinating mental health services in alignment with their NDIS goals.

• Use mental health frameworks to assess and respond to participants' changing needs and connect them with relevant therapeutic supports.

• Advocate for participants to access appropriate mental health services and ensure they are integrated into their broader support network.

What we are looking for:

• Conduct comprehensive assessments to understand participants' needs.

• Develop, review, and monitor individualised plans, ensuring they align with clinical recommendations and NDIS goals.

• Coordinate multidisciplinary care teams, including allied health professionals, to deliver cohesive and effective support.

• Strong emotional awareness and ability to handle difficult conversations

• Ability to work independently, makes decisions confidently, and demonstrates problem-solving

• Strong Interpersonal skills, dedicated, trustworthy and reliable.

• High proficiency in Microsoft Office and other CRM systems

Essential Criteria:

• Relevant qualifications in Social Work, Psychology, Community Services or related fields.

• Strong knowledge of the NDIS Act legislation and recent changes.

• Experience in clinical, case management, hospital-to-home transitions, or mental health services.

• Strong understanding of the NDIS framework and its application in supporting participants.

• Excellent communication, advocacy, and interpersonal skills.

• Ability to work independently and collaboratively with multidisciplinary teams.

• Experience working with people with disabilities, mental health issues, or complex care needs.

• Previous experience as an NDIS Support Coordinator or working within an NDIS-registered provider preferred.

• Knowledge of local community services and healthcare providers.

• Strong NDIS plan budgeting experience.

Benefits:

• Competitive salary with opportunities for professional growth.

• Flexible working arrangements.

• A supportive and inclusive team environment.

• Ongoing training and professional development.

Job Types: Part-time, Permanent

Pay: $35.00 – $40.00 per hour

Benefits:

• Employee mentoring program
• Professional development assistance

Education:

• Advanced Diploma / Associate Degree (Required)

Experience:

• support coordination : 2 years (Required)

Language:

• any other language (Preferred)

Licence/Certification:

• NDIS Screening Check & Module (Required)
• Driver Licence & Police Check (Required)

Work Authorisation:

• Australia (Required)

Willingness to travel:

• 25% (Required)

Work Location: In person