Chapter Area Lead

Chapter Area Lead (Executive Manager) - Deep Learning, Gen AI and Agentic AI

• You are curious and passionate to build advanced ML and Gen AI models
• We are ambitious in transforming lives of customers using ML and Gen AI
• Together we will deliver innovative Gen AI solutions at scale to our customers

Do work that matters

At CommBank, we're redefining the future of banking through world-class AI innovation. From our executive leadership to our data scientists that collectively deliver highly impactful outcomes, we're on a mission to transform financial services by integrating cutting-edge AI into every customer experience.

In Retail Banking Services (RBS), you'll be at the heart of this transformation – building intelligent, customer-first solutions. We're looking for a visionary AI leader to drive this evolution forward, crafting an Gen AI and Agentic AI driven future generation of retail banking products that benefits all Australians.

Our strategic focus lies in delighting our customers at every touchpoint, offering outstanding service, and meet the needs of our customers.

See yourself in our team

CommBank is leading the world of Gen AI and Agentic AI in banking by venturing into new-to-the-world innovations. We're on the cutting edge, embracing AI technologies to reshape how we operate and serve our customers. When you join CommBank, you're joining a team that values expertise and innovation, and you'll be empowered to lead projects that push the boundaries of what's possible.

We're seeking an exceptional AI Chapter Area Lead (Executive Manager) to drive strategic AI initiatives and solutions at scale across the Retail Banking domain. You'll lead high-impact work focused on delivering robust Generative AI and Machine Learning capabilities, shaping the future of customer engagement, business intelligence, and innovation at scale. Your leadership will be crucial in helping Retail Banking Services domain achieve its customer priorities.

As a leader, you'll co-create the AI strategy and work with top-tier data science and product teams to execute solutions that matter the most —across Deep Learning, Generative AI, Agentic AI, MLOps, and advanced data platforms.

Your Impact

• Drive the strategic design and delivery of GenAI and Agentic AI systems that transform banking services.
• Architect and implement Deep Learning models to drive predictive analytics, personalisation, and operational excellence.
• Lead and coach teams to uplift the overall outcomes on data science and modelling initiatives and capabilities across Retail Banking Services.
• Influence cross-functional teams and senior stakeholders to embed AI into key decision-making.
• Deliver outcomes at scale by leading collaborative Gen AI and Agentic AI projects that balance innovation with risk management and compliance.

We're interested in Gen AI leaders who can bring :

Leadership and Vision:

• Proven ability to lead high-performing, multidisciplinary  Data Science and Gen AI teams.
• Experience driving adoption of Deep Learning, Gen AI and Agentic AI at scale in enterprise settings.
• Deep understanding of Gen AI and Agentic AI product development lifecycles and agile delivery.
• Strong executive presence with the ability to inspire and communicate technical vision clearly across diverse group of stakeholders to uplift the Data Science community.

Technical Excellence in Gen AI and Agentic AI:

• Deep Learning: Strong expertise in implementing real-time use cases using Deep learning, ML engineering, model deployment, feature engineering, and MLOps.
• Generative AI and Agentic AI tools: Hands-on experience with RAG, Guardrail design, prompt engineering, and frameworks like LangChain and LangGraph.
• Tooling Mastery: Proficient in Python, PyTorch, TensorFlow, SQL, and modern data science stacks.
• Version Control & CI/CD: Strong practical experience with GitHub and pipeline automation.
• Data Engineering: Solid understanding of ETL processes and scalable data infrastructure for ML readiness.
• Cloud Architecture: Grounded understanding in AWS or Azure Cloud architecture and integration, demonstrating experience in deploying and managing cloud-based solutions.

Working with us 

Whether you're passionate about customer service, driven by data, or called by creativity, a career here is for you. At CommBank, we advocate and facilitate a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation. Read more about our commitment to inclusion and diversity on our careers website.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive and flexible workplace. We are working hard to recruit people who represent the diversity of our customers and our society. If you're excited about this opportunity but you don't meet every single requirement, or your experience doesn't align perfectly, we still want to encourage you to send in your application. You may just be the perfect candidate for this opportunity or another within CommBank.

At CommBank we will inspire you with work that makes a difference, surround you with talented people that respect and value each other, and empower you to grow professionally and personally. Most of all, making a positive impact for customers, communities and each other is part of our every day.

We're determined to make a real difference for Australia's first peoples. We encourage all interested applicants to apply. If you're already part of the Commonwealth Bank Group (including BankWest), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

If this sounds like the role for you then we would love to hear from you. 

APPLY NOW to live your best life and do your best work with us

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

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