Product Manager

4 days ago

Eveleigh NSW Locomotive Street, Australia Commonwealth Bank of Australia Full time $80,000 - $120,000 per year

Product Manager – Offsets Engagement, Manage & Own

  • Permanent Full time role.

  • You're an accomplished Product Manager, driven to deliver exceptional outcomes

  • We're committed to delivering outstanding customer experiences

  • Together we can achieve big goals and empower our customers

See yourself in the team

The Home Buying team unlocks the dream of Home Ownership for Australians through end-to-end management of the Home Loan business, including distribution, acquisition, retention, customer experience, risk, change, and continuous improvement.

The Manage and Own (M&O) Crew looks after the in-life experiences for our home loan customers, including but not limited to value and loyalty creation, variation, retention, offset arrangements and departure. This role sits within the Offsets Engagement squad in M&O.

Do work that matters

Reporting to a Chapter lead and the Product Owner of the Offsets Engagement Squad, the Product Manager will be responsible in continuing the enhance the Everyday Offset arrangements experience for our customers. This role requires a deep understanding of customer behaviour, risk issue and incident management, analytical skills and the ability to collaborate with stakeholders to deliver great customer outcomes.

Key responsibilities include:

  • Develop and execute strategies to enhance the Everyday Offset product experience, aligned with customer needs and business priorities.

  • Leverage customer data and insights to identify trends, pain points, and opportunities to improve the end-to-end experience.

  • Review customer breakpoints to identify and deliver customer experience improvement opportunities

  • Work closely with key stakeholders to deliver change for our customers to improve customer experience and outcomes

  • Partner with Risk and Compliance to proactively identify and manage operational and other risks in the portfolio

  • Manage operational risk incidents and implement control improvements where needed.

  • Assist with developing and delivering on a roadmap of initiatives targeting enhancing the home loan experience for HL customers

We're interested in hearing from people with:

  • A proven track record of delivery of high impact initiatives that drive customer value

  • Strong problem-solving, influencing and stakeholder management skills

  • Strong planning and time management skills with the ability to deal with competing priorities

  • Strong written and verbal communication and influencing skills

  • Risk mindset – All CommBank employees are expected to proactively identify and understand, openly discuss, and act on current and future risks.

What's in it for you?

This role offers an excellent opportunity to broaden your skills and experience in Product Management. You will gain significant exposure to multiple teams within Home Buying and beyond, building knowledge in various areas.

We operate in a hybrid working environment, meaning a blend between being in the office and working remote.

If you're a driven, collaborative and enthusiastic person who wants to have a real impact on the digital experience of our customers – we would love to hear from you

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We're keen to support you with the next step in your career.

We're aware of some accessibility issues on this site, particularly for screen reader users. We want to make finding your dream job as easy as possible, so if you require additional support please contact HR Direct on

Advertising End Date: 26/11/2025

  • Product Manager, Product

    6 days ago

    Eveleigh, NSW - Locomotive Street, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    Product Manager – Mass Affluent & HNW Growth CrewSee yourself in our team We are building tomorrow's bank today.Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future, to our 10 million + personal and small business customers. Within RBS, the Wealth & Private Team is responsible for the full...

  • Data Product Manager

    2 weeks ago

    Eveleigh, NSW - Locomotive Street, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    You are curious and passionate to build advanced Data and AI SolutionsWe are ambitious in transforming lives of customers using Data and AI StrategyTogether we will deliver innovative  solutions at scale to our customersDo work that matters:Here, you'll turn your passion into reality. In this role, you will contribute to lead, drive, design and implement...

  • Product Owner

    2 weeks ago

    Eveleigh, NSW - Locomotive Street, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    Product Owner (Senior Manager)- Digital, Retail TechnologyYou are passionate about creating market leading, remarkable, human-centred digital experiences and ensuring seamless user journeys across a complex app ecosystemYou have the skill and drive to manage complex stakeholder environments and competing priorities within an agile delivery environment.You...

  • Senior Product Designer

    2 weeks ago

    Eveleigh, NSW - Locomotive Street, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    Senior Product Designer, Financial Companion, Digital Crew **12 Month Secondment/ Fixed Term Contract** Do work that matters At CommBank, we're on a mission to make digital banking simple and delightful for all our customers. Join our Customer Digital and AI domain as a Senior Product Designer and make a meaningful impact. You'll lead the design efforts to...

  • Product Owner – Decision Intelligence

    6 days ago

    Eveleigh, NSW - Locomotive Street, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    Product Owner – Decision Intelligence Engage & Manage BrokersYou're an accomplished Product Owner, driven to deliver exceptional outcomesYou will lead the delivery of a key strategic Home Buying initiative in the BrokerChannel space.Together, we will build the future bank for all Australians. See yourself in our teamAt CommBank, we're committed to...

  • Product Owner – Everyday Banking

    2 weeks ago

    Eveleigh, NSW - Locomotive Street, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    You are customer-obsessed, outcomes driven, a strategic thinker and have experience working with technology teams to deliver exceptional customer experiencesWe are passionate about growing our business through improving the customer experienceTogether we can achieve big goals and build tomorrow's bank todaySee yourself in our teamRetail Banking Services...

  • Senior Analyst, Credit Risk Policy Management

    1 week ago

    Eveleigh, NSW - Locomotive Street, Australia Commonwealth Bank of Australia Full time $80,000 - $120,000 per year

    At CommBank we believe in working somewhere that works for you. We have many flexible working options available so talk to us about which arrangements could work best for you.You are a curious and enthusiastic individual with a true passion for Data, Analytics & Reporting.We are a value-driven team responsible for managing the credit risk strategy to...

  • Crew Tech Lead, Manage and Own

    6 days ago

    Eveleigh, NSW - Locomotive Street, Australia Commonwealth Bank of Australia Full time $120,000 - $200,000 per year

    Shape the digital experience for our Home Buying customersHybrid/Flexible working optionsAnnual Bonus, benefits, plus work-life balanceWe're searching for digital engineering leaders (Crew Tech Leads) to cultivate innovation in our Manage and Own Crew within the Home Buying Domain. A high-visibility position where you'll shape the end to end digital customer...

  • Design Chapter Lead, Acquisition

    6 days ago

    Eveleigh, NSW - Locomotive Street, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    About UnloanUnloan is a home loan fintech built and backed by the Commonwealth Bank of Australia. We're on a mission to deliver Australia's most-loved home loan experience by combining brilliant customer service with seamless digital design.Where You Fit InAs the Lead Product Designer for Acquisition, you will report directly to the Chief Experience Officer...

  • Chapter Lead Engineering

    4 days ago

    Eveleigh, NSW - Locomotive Street, Australia Commonwealth Bank of Australia Full time $120,000 - $180,000 per year

    Do work that matters Our Crew is made up of passionate Platform Engineering DevSecOps squads who run and evolve CBA's enterprise-scale Observability products.We're driven by a mission to create a world-class engineering experience for our internal customers. That means building automation, self-service capabilities, and secure-by-design products that empower...