Reservations manager with light operations work

Live Ningaloo is a multi-award-winning tourism operator offering something special to the traditional whale shark and humpback whale swimming experience in Exmouth WA, Ningaloo Reef.

An opportunity is now available for an experienced Reservations manager with lite operations to join our team.

Our mission is to reclaim time in a meaningful way and give people and wildlife space. We give visitors the best opportunity to create authentic, life-changing experiences that challenges them to grow.

Our vision is to leave people, place, and the wild better than how we found it and inspire every visitor to leave the Ningaloo region an ambassador for life. We envision a future where all micro ecotourism businesses can achieve positive regenerative outcomes.

Our tours are small: 10 people maximum and our in-water interactions maintain a single group, no switching between multiple groups of people on our tours. We are the first and only company on the Ningaloo reef to take this approach, and we do this, so visitors get the best chance of meaningful time with wildlife. Our approach highlights our passion for savouring the moments and sharing the Ningaloo life.

We recognise our people are critical to the success of the business. All team members are organised, friendly, positive problem-solving individuals with can-do attitudes. They juggle between adverse weather conditions whilst still putting their game face on filling space on one of our amazing tours the next.

Your role as Reservations manager and light operations is the go-to person between the owners and everyone else. This position is the glue holding the details together, responsible for making a great first impression to visitors, selling tours, planning, and coordinating the tour to ensure the crew are prepared and managing the various extras and projects we have going on in the background. We want you to be proactive in making changes to systems and procedures to optimise productivity, create efficiencies, reduce errors, and grow sales.

This role will require candidates to live and work in Exmouth, WA.

Candidates must have Australian work rights to be eligible for this position.

Key responsibilities will include, not limited to:

• Managing all communication points
• Conduit between all things and people inside and outside of the organisation
• Ensuring every guest has an easy and enjoyable booking experience via management of phone, email, social media, and website enquiries
• Aiming to exceed targets set for tour bookings monthly
• Regular review and update of digital marketing content
• Scheduling and pricing of all tours and maintaining correct availability via our booking software, third party sites, and internal documents
• Assisting guests in their questions about the region, other tours they should check out anything that will make their time whilst on holiday memorable
• Liaising with affiliates, when necessary, locally, and abroad
• Identifying opportunities for sales growth and assisting with the development of products and marketing strategies to target new markets
• Providing crew and owner briefings and reporting
• Management of vessels stock inventory levels, paperwork, and manuals
• Ensuring scheduled reservation payments are made on time
• Reviewing copy on marketing material including the website
• Reviewing and delivering the behind-the-scenes tasks & projects to ensure smooth operation of business
• Sourcing new opportunities that may benefit the organisation
• Managing all documents and content (video / photos) including backups
• Maintaining systems that are in place currently and improving on them as you acquire knowledge
• Managing all data collection points with ability to synthesise information into useable reports for owners
• Setting up automations with current programs in place ) for better internal flow
• Prepping digital marketing pieces

To win this role you will be a multi-talented individual with experience in management, communications, sales, visitor relations, event coordination, and scheduling with a dash of marketing and basic finance abilities.

You have love for adventure and an ability to connect with people of all ages and backgrounds, giving you an edge in the sales space. No high-pressure sales tactics Finesse is required to set expectations correctly whilst still seeking to find the right solution to match your customer's needs and get bums in seats. You are an energetic, warm, and loyal team player who will work happily without supervision and prefer autonomy.

Ideally, you will have:

• Exceptional written and verbal communication skills
• Experience managing a team
• Experience in fast-paced sales/guest relations/marketing roles preferably in a supervisory/management capacity.
• A minimum of 1-2 years of sales experience is required for this role.
• A high level of attention to detail and strong organisational and administrative skills
• A creative flair and eye for marketing materials
• Excellent technology skills across MS Office, Outlook, WordPress, MailChimp, Canva, social media and finance software (Xero). Experience with booking software FareHarbor an advantage, but training and support will be offered so not essential
• Reliable availability for full-time hours, Monday to Friday. Weekend cover required during the season
• Copywriting skills are an advantage
• Digital marketing skills are an advantage
• Applicants with knowledge and execution of API's and automation technology will receive preference

• Crew dinner is provided monthly
• Onsite accommodation can be provided if needed
• Unlimited access to tour days on your off time (providing there is space on the vessel) to get your ocean fix
• Access to company vehicles and fuel
• Relocation costs covered for the right candidate