Service / Fixed Operations Manager- City Kia (Richmond)

6 days ago

Melbourne, Victoria, Australia City Automobiles Full time $80,000 - $120,000 per year
City Automobiles - City KIA Service Department Manager
  • City Kia (Richmond) is seeking an experienced, dynamic and enthusiastic Automotive Service Manager to join our family business and to be part of a successful team in a well-established Kia dealership.

As the Service Manager, you will be responsible for overseeing all aspects of our service department. You will lead a team of skilled technicians and advisors, ensuring that our customers receive superior service every time they visit our dealership.

Responsibilities & Tasks:

• Manage and motivate a team of service technicians and advisors

• Develop and implement strategies to enhance customer satisfaction

• Monitor and improve service department efficiency and productivity
- Manage Work In Progress and all aspect of warranty bookings and claims
- Provide weekly management reports on all aspects of the service department

• Ensure that all repairs are completed in a timely manner and meet quality standards

• Collaborate with other departments to ensure smooth operations

• Maintain accurate records of service transactions and customer interactions

• Handle customer escalations with professionalism and resolve any issues promptly

• Stay up-to-date with industry trends and advancements in automotive technology

Requirements:

• Prior experience as a Service Manager or in a similar role within the automotive industry

• Demonstrated track record of delivering excellent customer service

• Strong leadership skills with the ability to inspire and motivate a team

• Excellent communication skills, both verbal and written

• A passion for cars and automotive technology

• An understanding of dealership operations and processes

• A high level of attention to detail and organisational skills

• The ability to thrive in a fast-paced, customer-focused environment

Monday - Friday work week.

At City Kia, we believe in fostering a positive work culture where every team member is valued and supported. Join our family business today and embark on an exciting career in the automotive industry

Email: Ben Pascoe

General Manager

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