Operations Specialist

Retail banking experience? Detail oriented? Thrive in operational efficiency?
This one's for you

As an Operations Specialist at Bendigo Bank, you'll be at the heart of creating smoother, smarter experiences for our customers. From processing critical transactions with precision to problem solving customer or stakeholder queries, your work will make banking easier and more efficient — helping to deepen relationships and build trust every day. If you thrive in a fast-paced environment, love tackling detail with accuracy, and want to be part of a team that drives impact and continuous improvement, this is your opportunity to shine.

Key responsibilities:

• Process transactions and documentation accurately and efficiently, ensuring customer needs are met.
• Respond to inquiries and resolves issues, acting as a first point of contact for internal and external stakeholders.
• Apply knowledge to interpret policies and procedures and solve problems.
• Support operational excellence by maintaining accurate records, performing quality checks, and identifying opportunities to improve processes.
• Collaborate with team members and stakeholders, assisting colleagues, sharing knowledge, and helping meet team goals.
• Manage priorities and deadlines, often handling sensitive information with professionalism and discretion.
• Contribute to continuous improvement by suggesting process efficiencies and supporting special projects as required.

To succeed in this role, we'd love you to have:

• Strong attention to detail:
  Accuracy and precision in handling complex tasks and sensitive information.
• Problem-solving mindset:
  Ability to interpret procedures, resolve issues, and make considered decisions
• Customer-focused approach:
  Passion for making processes easier and more efficient, enhancing customer relationships.
• Effective communication and teamwork:
  Able to collaborate with colleagues and stakeholders, while also working autonomously.
• Tech-savvy:
  Comfortable using systems and Microsoft applications (Outlook, Word, Excel) at an intermediate level.
• Adaptable and proactive:
  Willing to take initiative, learn on the job, and support continuous improvement.
• Banking and finance experience:
  Experience in banking, finance, or related industries at any level is preferred but not essential — we value skills, attitude, and potential above all.

We offer
flexible work options
that put our people first and a
hybrid
model of minimum 60% on site attendance
(3 days a week).

This role is Full-time (
38 hours per week
, Monday – Friday),
12 Month Fixed Term Contract
, based at any of our head office locations. Ideally Bendigo or Adelaide.

So, why work for us?

With over 2.9 million customers, we are one of Australia's largest retail banks with a vision our purpose – 'to feed into the prosperity of our customers and communities, not off it'. In fact, $366 million have been put back into communities nationwide. We developed Up, Australia's first fully digital bank, which has grown to over one million customers in just six years. We are regularly voted one of Australia's most trusted brands and this isn't something we take lightly, which means Bendigo Bank is the Bank you can be proud to work at

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.

Our perks and benefits:

Belong to a wonderful team of people. Know how we know they're great to work with? They told us Great benefits, work life balance and flexibility

• Bendigo Bank supports ongoing development, with the potential for a portion of education fees being reimbursed by the bank. We want you to be the best version of you, and to help you achieve that
• We know the last few years have been rough, so we have partnered with
  Sonder
  as our EAP provider that is so much more than just one-on-one counselling. At the touch of a button, you will have access to self-help 24/7 or you can live chat with a team of safety, medical, and mental health professionals to assist with anything life throws at you.

So, what are you waiting for? Come and join the better big bank