Cairns Store Sales Leader

We're on the hunt for a kick-ass Store Sales Leader to spearhead our Cairns operations and take our Far North Queensland presence to the next level.

This role is all about leading a team that connects with travellers and helps them lock in epic adventures across Australia and New Zealand. Whether it's a campervan trip along the East Coast, diving the Great Barrier Reef, or exploring the Daintree, you'll be leading the charge in helping customers plan the trip of a lifetime – all from sunny Far North Queensland

As our Store Sales Leader, you'll be the driving force behind our Cairns team – mentoring sales agents, building local partnerships, and ensuring every customer gets that exceptional Travello experience. You'll lead sales growth, develop your team, and inspire both staff and customers to embrace the adventure.

Here at Travello & Backpacker Deals, we are one of the leading Aussie travel companies, offering tours, experiences & campervan rentals to youth travellers & backpackers. Download our APP and check us out on TikTok & Instagram to get a better feel for who we are

What You'll Be Doing

Team Leadership & Development:

• Lead and mentor a team of Sales Agents in delivering exceptional customer experiences.
• Drive daily sales targets and KPIs across the store team.
• Implement training programs on product knowledge, sales techniques, and customer service excellence.
• Coach team members through customer ales journeys and closing tactics.

Sales Excellence & Revenue Growth:

• Convert walk-in enquiries and leads into confirmed bookings for campervans, tours, and experiences.
• Build strategic relationships with local accommodation providers, hostels, and tourism operators throughout FNQ.
• Conduct B2B sales calls to establish partnership networks across Cairns and surrounding regions.
• Lead by example in upselling premium packages and cross-selling complementary adventures.

Store Operations & Customer Experience:

• Manage store presentation, ensuring it reflects our vibrant brand and adventure spirit
• Oversee customer journey from initial enquiry through to post-trip follow-up
• Handle complex bookings and escalated customer concerns with expertise
• Ensure consistent delivery of our proven sales scripts and customer service standards

About You

• Essential Leadership Experience:
• Proven sales leadership experience, ideally in travel, tourism, or retail within Cairns/FNQ region
• Strong track record of building and managing high-performing sales teams
• Experience coaching team members to achieve individual and collective KPIs
• Deep understanding of the Cairns backpacker and youth travel market

Sales & Business Development Skills:

• Exceptional face-to-face and phone sales abilities with confidence in consultative selling
• Experience with live chat platforms, email marketing, and outbound call strategies
• Strong business development acumen with proven ability to build local partnerships
• Comfortable with CRM systems, booking platforms, and social media engagement

Leadership & Personal Qualities:

• Outstanding communication and interpersonal skills with natural leadership presence
• Results-driven mindset with ability to motivate teams and drive performance
• Self-starter who can build processes and systems while maintaining company standards
• Genuine passion for travel and adventure with enthusiasm for helping others create unforgettable experiences
• Collaborative team player with entrepreneurial spirit and local market insights

Why You'll Love It Here

Join a young, fast-growing, flexible company with massive momentum and lead our expansion into one of Australia's most exciting adventure tourism markets. You'll enjoy a competitive salary plus commission structure, comprehensive travel benefits, and the autonomy to shape our local Cairns strategy.

As our Store Sales Leader, you'll have the freedom to build lasting community relationships, develop your team's potential, and help travellers discover the magic of Far North Queensland adventures. Plus, you'll receive full training on our proven systems while having the flexibility to adapt them to the unique Cairns market dynamics.

This is your chance to make a real impact in a role that combines leadership, sales excellence, and the excitement of helping people plan epic adventures in one of the world's most beautiful destinations.

Ready to lead our Cairns adventure and help travellers discover the wonders of Tropical North Queensland? We'd love to hear from you

Job Type: Full-time

Pay: $60,000.00 – $70,000.00 per year

Benefits:

• Employee discount

Work Authorisation:

• Australia (Preferred)

Work Location: In person