Porter (Part Time) - InterContinental Brisbane

As the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

If you'd like to embrace a world of opportunities, we'd like to welcome you to the world's most international luxury hotel brand.

Nestled in the heart of Brisbane's CBD, InterContinental Hotel Brisbane has just opened to guests this winter, offering 321 spacious hotel rooms and suites, all day dining restaurant and lobby bar, outdoor pool, fitness centre and Club Lounge, all in a prime location above Queen Street Mall, perfect for exploring the city's top attractions. With over 1800 square metres of meeting and events spaces, InterContinental Brisbane offers versatile function rooms and a Grand Ballroom catering for up to 1000 guests, making it a great choice for business and leisure events alike.

We are looking for a Part Time Porter to join our Concierge team

A little taste of your day-to-day 

• Greeting guests upon arrival and departure with a warm and professional demeanor. 
• Assisting with luggage, including unloading/loading vehicles and transporting bags to and from guest rooms. 
• Providing directions within the hotel and guidance to local attractions or transportation options. 
• Maintaining a clean and presentable lobby area and entrance. 
• Assisting in organizing or directing guest traffic, especially during busy check-in/out times or events. 
• Opening doors and providing a welcoming experience at the entrance. 
• Escorting guests to their rooms and providing a brief orientation of room features and hotel facilities. 
• Handling special requests, such as delivering amenities, extra towels, or cots. 
• Coordinating with the front desk, concierge, valet, and housekeeping teams. 
• Monitoring the lobby and entrance for suspicious activity or safety hazards. 

What we need from you

• Prior experience working as a Luggage Porter, Door Person, Receptionist, Concierge or Guest Services Agent at a luxury hotel is beneficial  
• An organised approach, ability to handle large amounts of information at once and deal with various requests simultaneously  
• Passion for providing luxury experiences, not shy to go above and beyond to personalise our Guests stay and provide your local wisdom to enhance their experience  
• Ongoing availability to work flexibly as rostered, including nights, weekends and public holidays 
• Full working rights in Australia without restrictions 
• Impeccable grooming standards and good personal hygiene  
• Physical fitness as you'll be on your feet most of the day. Sometimes you'll need to lift, push and pull objects, such as tables, up to 23 kg – we have the equipment to support you and keep you safe 

What we offer

You'll be rewarded for your hard work with a range of benefits that supports you throughout your IHG career journey:

• Free meals on shift
• Laundered uniform supplied
• Paid birthday leave - hip hip hooray
• Proactive paid wellness and mental health days
• Some of the best colleague discounts across our IHG Hotels for accommodation
• A massive colleague discounts platform for all your favourite brands and retailers
• Most importantly, your career journey will be supported through our lifelong development programs, IHG career milestone celebrations, and transfer of leave entitlements as you move and grow with IHG.

What you can expect from us

Not only will you benefit from a truly unique and career-defining opportunity as part of this exciting hotel opening, but you'll receive a competitive salary that rewards all your hard work and a wide range of benefits designed to help you live your best work life – including, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. 

So, join us and you'll become part of our ever-growing global family. 

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.