Housekeeping Lead

2 weeks ago

Gold Coast, Queensland, Australia beBeeHousekeeping Full time $68,864 - $75,000

Job Title: Housekeeping Leader

Description:

As a key member of the housekeeping team, the successful candidate will be responsible for leading and motivating a dedicated team to deliver exceptional service standards. The ideal candidate will have previous housekeeping leadership experience, excellent communication and interpersonal skills, and a friendly and outgoing personality.

  • Prepare morning reports showing occupied, vacant, check outs and out of order rooms for the housekeeping department as required
  • Assist with productivity, motivation and development of all line team members within the housekeeping department
  • Coordinate work activities on a shift-to-shift basis, ensuring all department procedures are followed and daily tasks are completed according to standard
  • Conduct daily departmental meetings to brief team members on activities and discuss any issues relevant to the shift
  • Provide a complete and accurate hand over between shifts, communicating any requirements for subsequent shifts
  • Assist in the preparation of housekeeping rosters, ensuring that optimum number of team members is achieved
  • Assist in the recruitment and selection of team members for the department, when required
  • Organise skill training for housekeeping team members
  • Implement strategies to increase productivity and morale within the department
  • Communicate with all departments in the property to ensure a smooth flow of work
  • Prepare accurate reports as required by management
  • Conduct regular checks of all areas of the property to ensure facilities are being cleaned and maintained according to Work Health and Safety regulations
  • Assist in controlling of all housekeeping inventory, including chemicals, linen and supplies
  • React professionally and in a timely manner to all guest complaints, ensuring follow up is completed and management is informed
  • Recommend strategies to improve Guest comfort/experience
  • Daily check and maintain team members grooming standards
  • Liaise closely with front office manager and maintenance manager/department to ensure quick change over of rooms
  • Liaises with outside contractors with regard to laundry and cleaning material services in absence of management
  • Participate in scheduled training and development programs provided by the property to improve self and department standards
  • Conducts timely performance development appraisals for housekeeping team members
  • Assist guests with enquiries and complaints and provide accurate information about property facilities and features
  • Ensure all team members (and self) handles amenities, chemicals and equipment according to specific instructions and Workplace Health & Safety standards
  • Ensure all Team Members are fully trained in property fire & emergency procedures

Qualifications:

Exceptional attention to detail with previous housekeeping leadership experience, excellent communication, interpersonal and time management skills with a friendly and outgoing personality, a quick thinker who can think on the spot to ensure the day runs smoothly, excellent grooming and presentation skills, and a person who is not only a leader but also a team player who will be hands-on in order to see their team succeed.

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