Reservations Hotel Bookings Agent

6 hours ago

Surfers Paradise, Queensland, Australia Q1 Resort and Spa Full time
About Us

Q1 Resort & Spa and Rhapsody Resort are part of the Roamfree Hotel Group, which manages a collection of premium 4 to 4.5-star serviced apartment resorts across Queensland and Victoria.

Head office is located at Q1 Resort & Spa, located in the heart of Surfers Paradise. Our resorts offer luxurious beachfront apartments, a world-class spa, and an experience that consistently exceeds guest expectations.  We're proud to lead with integrity, innovation, and a strong commitment to sustainability.

About the Role

Are you the kind of person who lights up a room — even over the phone?  Do you thrive on connecting with people, delivering genuine service, and turning enquiries into bookings?

We're looking for a vibrant, superstar to join our Central Reservations Team, based at our iconic Q1 Resort & Spa — Australia's tallest residential hotel and skyscraper.  This is more than just a call-taking role — it's about influencing and converting inbound enquiries into unforgettable holiday experiences.  You'll be the first impression for our resort group, helping guests plan their dream getaway while driving real business results.

This is a full-time position, comprising five working days per week preferably either Sunday to Thursday or Tuesday to Saturday.

Key Responsibilities

  • Convert inbound calls, emails, and online enquiries into confirmed bookings.
  • Upsell room types, packages, and experiences to maximise guest value and revenue.
  • Deliver a warm, seamless booking experience using your product knowledge and sales skills.
  • Accurately manage bookings, changes, and cancellations in our reservations system.
  • Maintain accurate guest records and communication logs.
  • Collaborate with Front of House and other departments to ensure continuity and excellence throughout the guest journey.
  • Contribute to administrative tasks and team support where needed.
  • Embody our service standards and brand values in every interaction.
Who We're Looking For
  • A confident, service-focused professional who takes pride in creating standout guest experiences.
  • A people person with natural warmth, enthusiasm, and a strong work ethic to join an already amazing team culture.
  • Experience in reservations, call centre sales or appointment setting and in fast-paced customer service roles.
  • Comfortable managing calls, converting leads, and meeting performance goals.
  • Detail-oriented and efficient across multiple systems and platforms.
  • Proficiency with Property and/or Reservation Systems.
Why Join Us?
  • Be part of a well respected family business and growing resort group known for excellence and integrity.
  • Work with a team that values professionalism, attention to detail, and doing things right.
  • Genuine career progression opportunities across our hotel portfolio.
  • Enjoy free on-site parking, uniforms provided, and staff discounts on resort services.
  • Employee Assistance Program (EAP) to support your wellbeing.

If you're passionate about hospitality and thrive on creating meaningful connections with guests from the very first interaction — we want to hear from you

Apply now and bring your sparkle to our Central Reservations team.

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