Reservations Sales Agent

2 days ago

Surfers Paradise, Australia IHG Full time

**About us**
Centred on the coastline of one of Australia’s favourite beaches, Crowne Plaza Surfers Paradise puts you right in the heart of the vibrant beach hospitality scene. At Crowne Plaza Hotels & Resorts you’re more than a job title. We are looking for confident, ambitious people who go above and beyond to be the best every day.

Crowne Plaza Surfers Paradise has a little touch of something for everyone to enjoy. The hotel makes it easy to transition between business and the playful beach lifestyle with a host of in-house services and carefree leisure amenities on demand including tennis, a lagoon style pool or the fitness centre. The hotel’s 269 resort-style rooms and suites offer a range of stylish options furnished in rich contemporary décor with spacious balconies and lavish ensuite bathrooms.

Meeting the demands of the modern traveller, we are excited for you to be on this upward journey with us as we elevate our excellence as the most-loved premium hotel on the Gold Coast.

**Your day to day**
Under the guidance of the Revenue Manager, assist in the operations of the reservations department.
- You will be responsible for the accurate handling of individual and group related bookings
- Provide timely responses to reservations requests, including quoting, changes and cancellations
- Ensuring all guests and potential guests receive a polite, professional and efficient service
- Ensuring guest service standards are upheld, yield and occupancy management are utilised to achieve budget
- Assisting with group blocks effectively (both from a client perspective as well as accurate system management)
- Communicating with all departments in regards to movement, arrivals and departures of guests and groups
- Assisting in the implementation of operational plans to meet the hotel sales and revenue targets, in conjunction with the departmental goals.

**What we need from you**
- To assist in the efficient day-to-day operation of the Reservations Department.
- To optimize hotel occupancy and average rate.
- To ensure customer service is of the highest possible standard; that productivity standards are achieved.
- To accurately process reservations, amendments and cancellations in Opera
- To maintain an accurate record of booking correspondence e.g. filing, paperwork.
- Understands the department’s financial targets and work together with the Reservations Manager to meet them
- To assist in processing group bookings and liaise with appropriate department heads with regard to group requirements

**What we offer**
Join our extraordinary world and experience a place where you can be yourself, share your ideas, support your personal growth and wellbeing, and be a valued member of an inspirational team.

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s wellbeing, including paid birthday leave, enhanced parental leave, flexible work options and proactive health days. Your career journey will be supported through our lifelong development program, IHG career milestone celebrations, and transfer of entitlements as you move and grow with IHG. In addition to the always-popular hotel perks like accommodation and food & beverage discounts, our discount retail platform makes your pay go even further.

Job Reference: EMEAA37139

  • Reservations Sales Agent

    2 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 23058062 **Job Category** Reservations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott International** portfolio of brands includes JW Marriott...

  • Reservations Agent

    1 week ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25020429 **Job Category**Reservations **Location**Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations Agent

    6 days ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25089775 **Job Category**Reservations **Location**Sheraton Grand Mirage Resort Gold Coast, 71 Sea World Drive, Main Beach, Gold Coast, Queensland, Australia, 4217 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations received by...

  • Reservations Agent

    2 weeks ago

    Surfers Paradise, Australia voco Full time

    **Your day to day** You will be responsible for promptly attending to incoming telephone accommodation reservations You will be efficiently addressing any guest enquiries, cancellations or amendments to reservations You will be agile in your approach and address reservations from either online, leisure or the corporate market with ease. **What we need...

  • Reservations Manager

    2 weeks ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** Reservations Manager **Job Number** 24176539 **Job Category** Reservations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Reservations Manager** **About the...

  • Front Office Team Leader

    1 week ago

    Surfers Paradise, Australia Wyndham Destinations Full time

    **We Put the World on Vacation**: At Travel + Leisure Co., our mission is simple: to put the world on vacation. Our Vacation Ownership business line includes Club Wyndham, WorldMark by Wyndham, Margaritaville Vacation Club, Accor Vacation Club and the brand new Sports Illustrated Resorts. Our more than 19,000 associates put the world on vacation at more than...

  • Guest Service Agent

    12 hours ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 24080977 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Guest Service Agent** **About the Company** **Marriott...

  • Guest Service Agent

    11 hours ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Job Number** 23027544 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, QUEENSLAND, Australia **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **About the Company** **Marriott International** portfolio of brands...

  • Guest Service Agent

    1 week ago

    Surfers Paradise, Australia Marriott International, Inc Full time

    **Additional Information** **Job Number**25118026 **Job Category**Rooms & Guest Services Operations **Location**JW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217 **Schedule**Part Time **Located Remotely?**N **Position Type** Non-Management **Guest Service Agent** **About the Company** **Marriott...

  • Guest Service Agent

    4 hours ago

    Surfers Paradise, Queensland, Australia JW Marriott Full time $45,000 - $60,000 per year

    Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationJW Marriott Gold Coast Resort & Spa, 158 Ferny Avenue, Surfers Paradise, Queensland, Australia, 4217VIEW ON MAPSchedulePart TimeLocated Remotely?NPosition TypeNon-ManagementGuest Service AgentAbout The CompanyMarriott Internationalportfolio of brands includes JW Marriott...