
Customer Service
1 week ago
Country Heritage Feeds, a leader in premium organic and specialty stockfeed manufacturing, is seeking a Customer Service & Logistics Officer to join our team
Role Overview
As a Customer Service & Logistics Officer, you will be a key point of contact for customers and ensure timely, accurate dispatch of orders. Your responsibilities will span customer service, order coordination, and logistic support. This is an office-based role, requiring flexibility and a positive attitude.
Key Responsibilities
- Respond to customer enquiries (phone, email, web) in a friendly, professional manner
- Process customer orders
- Arrange transport & logistics
- Coordinate dispatch schedules and liaise with production
- Prepare dispatch documentation (picking lists, delivery notes, labels)
- Ensure accuracy and timeliness of order packing and shipment
- Monitor stock levels, inform relevant teams of stock shortages or anomalies
- Assist with problem resolution (e.g. delivery issues, customer complaints)
- Maintain records and data entry in company systems
- Uphold excellent communication
Requirements & Skills
- Previous experience in customer service, dispatch, logistics, or a related role
- Strong communication skills (verbal and written)
- Strong interpersonal and communication skills
- Computer literacy
- Attention to detail and accuracy
- Ability to multitask and work in a fast-paced environment
- Good organisational and time management skills
- Ability to work within a team, take direction, and adapt to changing priorities
- Reliable, punctual, and committed to high service standards
- Forklift license or warehouse experience is a plus
- Agricultural knowledge is a plus
How To Apply - Please apply by sending your resume to
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