Implementation Specialist

At Telstra Health we believe health technology has the potential to be the great enabler for transforming the way healthcare is delivered. With the backing of our parent company Telstra, we're all about combining technology and innovation to deliver significant, scalable solutions for improving patient and clinician experiences and health outcomes.

Join us in digitising healthcare

What's the opportunity?

Acting as a trusted consultant, the Implementation Specialist supports Telstra Health clients and internal teams in the development, implementation and ongoing support post-implementation of Telstra Health's Health Costing solution PowerPerformance Manager (PPM). This incorporates Incident Management, Problem Management, Project Management, Application Configuration, Training and Support.

In participating in the deployment and integration of systems and software, the Implementation Specialist is contributing to Telstra Health's vision of an improved digital health experience.

About the role:

The Implementation Specialist (Costing) is responsible for working as part of the Telstra Health Implementation Team to ensure successful deployment and integration of systems, software, or technology solutions for clients and internal teams, contributing to this through the following accountabilities:

Implementation Advice and Guidance

• Providing authoritative advice and direction on the use of software tools for implementations.
• Gathering and documenting customers business requirements via project meeting and workshops.
• Analysis of customer operational processes and configuring the application to optimise.
• Provide technical support and advice pre and post implementation.
• Assisting with resolution and reproduction of application problems either in development or in production.
• Advising and sharing knowledge on standards and how to comply.
• Development of project documentation for customer usage.

Change Implementation

• Assist in providing support and guidance on portfolio, programme and project management processes, procedures, tools and techniques.
• Cultivating and applying new or changed working practices across a portfolio.
• Managing the rate at which new projects are started to fit the available capacity.
• Advising on the development, production and maintenance of business cases time, resource, cost and exception plans.
• Delivery of application training to customer and sufficient handover of these materials to all supporting parties.
• Tracking and reporting progress and performance.

Technology Management

• Install or remove hardware and/or software, using supplied installation instructions and tools, including handover to the client.
• Testing installations, correct problems, and document results using standard procedures and diagnostic tools. This includes writing and executing test plans, test scripts, test results and defect reports.
• Recording details of all components that have been installed and removed. Assists users and follows agreed procedures for further help or escalation.
• Contributes to the development of installation procedures and standards.

About you:

• Successful completion of an Accounting, Economics or Health related degree
• A current Australian Driver's License
• A sound understanding of the Australian Healthcare and/or Aged Care systems
• Working knowledge of Casemix systems and patient costing methodology
• Demonstrated ability to gather and document customer business requirements.
• Demonstrated experience in projects implementing or deploying Clinical Systems, as well as requirements documentation and demonstrated ability to work with limited supervision
• Understand and work within an appropriate Project Management Methodology (i.e. PMBOK, Prince 2).
• Experience managing the customer lifecycle from beginning to end, including the management of associated CRM or project records.

Why join Telstra Health:

• We believe that flexibility is not a 'perk', it's how we have always worked We celebrate that flexibility looks different for each of us and support your work-life harmony.
• Join us if you find change, a fast paced environment and even some ambiguity thrilling Our entrepreneurial spirit and genuine desire to make a difference is one of a kind and the work we do is not only meaningful but also exciting and new
• Holding on to good talent is important to us. We support our exceptional people forge career paths internally. Our People Leaders are committed to continuously enhancing their team members, celebrating successes and identifying growth opportunities.
• If you want to join the incredible team that is helping to solve some of the biggest challenges faced by the health and aged care sector today, we are the right place for you

And it doesn't stop there…

• Avenues for growth and stepping into other roles.
• 30% discount on Telstra services including home broadband and post-paid mobiles.
• Free 24/7 professional and confidential support for you and your family through EAP
• Employee rewards program that includes discounts on shopping, gym memberships, movie tickets, health insurance and more
• Multiple leave options including 16 weeks gender-equal paid parental, family and domestic violence leave, cultural, volunteer, study leave, as well as the option to purchase additional leave.

We are passionate about creating an environment that's inclusive and supportive. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those caring for and living with disability to apply. Even if you don't check every box above, we encourage you to apply today or get in touch with us on

Applications will be assessed and shortlisted as they are received so apply today

We are a Circle Back Initiative Employer. We commit to respond to every applicant, and you will hear back from us soon.