Casual Retail Assistant

1 week ago

Brisbane, Queensland, Australia FRANKiE4 Footwear Full time $104,000 - $130,878 per year

ABOUT US

At FRANKIE4, we're not just designing shoes – we're transforming the way women experience footwear. With over 13 years of innovation and 150,000 five-star reviews, we've built a loyal following by creating stylish, life-changing shoes that prioritise wellness from the ground up.

We're proud to be B Corp certified, a reflection of our commitment to people, product, and the planet - we make an ongoing effort to improve social and environmental performance, transparency, and accountability.

At the heart of our brand is a dynamic, inclusive team culture that celebrates creativity, collaboration, and authenticity. Together, we elevate one another, creating an environment where everyone has the opportunity to thrive.

THE ROLE

This role is all about connecting with customers, guiding them in finding their perfect pair, and creating a shopping experience like no other.

Each day brings something new, but your commitment to exceptional customer service remains constant. You'll need to be adaptable and thrive in a fast-paced, dynamic environment.

We're looking for individuals with natural leadership, a positive attitude, and infectious energy—people who love working with others, take pride in exceptional standards, and create a fun, high-performing, and welcoming atmosphere.

RESPONSIBILITIES

  • Customer Service Excellence – Create an unforgettable shopping experience by engaging with customers, understanding their needs, and providing personalised recommendations.
  • Sales & Performance – Strive for excellence by confidently assisting customers and challenging yourself to achieve your best.
  • Team Collaboration – Be an active part of a supportive, high-energy team that works together to ensure seamless daily operations.
  • Product Knowledge – Stay informed on product features, technology, and fit to offer expert guidance and tailored solutions.
  • Problem-Solving – Approach customer inquiries with professionalism, finding the best solutions to create a positive experience.
  • Adaptability & Initiative – Excel in a fast-paced environment by taking initiative, multitasking, and stepping up when needed.

BENEFITS

  • Generous employee discount on our incredible range of shoes.
  • Retail Incentive Program, rewarding your hard work and success with exciting bonuses.
  • A growing range of employee benefits designed to support your personal and professional life.
  • Collaborative and supportive work environment, with clear opportunities for internal growth and development.
  • A values-driven culture that puts our people and customers first.
  • Access to our Employee Assistance Program and Wellbeing Platform for you and your family.
  • Work for an organisation that loves to give back – FRANKIE4 supports Brainchild Foundation, The Cure Starts Now, and Brain Tumour Support NZ

At FRANKIE4, we're not just building a business – we're building a community that values purpose, passion, and progress.

If you're driven to make a meaningful impact and excited by the opportunity to transform the way women experience footwear, we want to hear from you Apply now and join us at FRANKIE4

Applicants must also have the right to work in Australia. FRANKIE4 is an Equal Opportunity Employer. We celebrate diversity and are passionate about creating an inclusive team environment.

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