Counter Manager

LUXASIA is the leading and largest beauty omnichannel brand-builder of Asia Pacific. Since 1986, it has successfully enabled market entry and brand growth for more than 100 luxury beauty brands, the likes of Albion, Aveda, Bvlgari, Calvin Klein, Creed, Diptyque, Hermes, La Prairie, Maison Francis Kurkdjian, Montblanc, Rabanne, Ferragamo, and SK-II. LUXASIA has established Joint Ventures with the likes of LVMH Group, Revlon (for Elizabeth Arden), Puig, Shiseido, and Orveon (for Laura Mercier).  The Group's integrated brand-building capabilities include luxury retail, online commerce, consumer marketing & analytics, and supply chain management. LUXASIA is powered by a diverse and dynamic #OneTeam of 2700 talents across a growing footprint of 15 markets.

Why Join Us

At LUXASIA, we believe there is beauty within every talent – that is you.

We grow you by building your competencies and unleashing your potential. We have curated a vast portfolio of over 100 luxury brands across Asia Pacific, and growing. Your work will enrich the lives of millions of consumers across the region. With us, you get to be an entrepreneur, running the business like it is your very own. We give you the autonomy but not without guidance and genuine care. We are a diverse and inclusive team that is courageously innovative. Together as #OneTeam, we celebrate differences, embrace change, explore new ideas, take risks, fail fast, and drive results. While challenges at work are inevitable, the journey promises to be fulfilling.

With LUXASIA, an exciting career filled with robust professional growth awaits you. Isn't that beautiful?

The role:

We are searching for passionate and experienced Counter Manager (Skincare) to join the LUXASIA Australia team to support us in our growing portfolio of brands As a Counter Manager, you will lead and inspire a team of Beauty Consultants to deliver exceptional customer experiences and achieve sales targets. You will be responsible for driving business performance, maintaining operational excellence, and cultivating strong customer relationships. This role requires a deep understanding of skincare, strong leadership capabilities, and a passion for retail excellence.

• Team Leadership & Sales Performance

• Lead, coach, and motivate the team to consistently meet or exceed monthly sales targets.

• Customer Experience

• Provide expert skincare and makeup consultations to customers, ensuring a personalized and memorable shopping experience.

• Build lasting relationships with customers through follow-ups and product recommendations.

• Business Development

• Attract new customers through walk-in engagement and proactive outreach.

• Maintain and grow a loyal customer base by delivering outstanding service and product knowledge.

• Operational Excellence

• Oversee counter merchandising and ensure stock levels are well-maintained and organized.

• Manage inventory processes including ordering, returns, and stock reconciliation.
• Ensure accurate and timely completion of administrative reports.

• Team Development

• Train and upskill Beauty Consultants in product knowledge, sales techniques, and customer service standards.

• Communicate company updates and operational requirements effectively to the team.

• Customer Issue Resolution

• Handle customer complaints professionally and promptly, ensuring customer satisfaction and brand integrity.

• Additional Operational Duties

• Coordinate with logistics and warehouse teams for timely stock replenishment.

• Support in planning and executing in-store events, product launches, and promotional campaigns.
• Monitor competitor activities and provide feedback to management for strategic improvements.
• Ensure all POS systems and tools are functioning properly and report any technical issues.
• Prepare daily, weekly, and monthly sales and performance reports for management review.

• Minimum 3 years of experience as a Beauty Consultant with reputable skincare brands.
• Strong expertise in skincare products and solutions.
• Proven track record in achieving sales targets and leading retail teams.
• Excellent communication skills, a fast learner, and a collaborative team player.

• Passionate, engaged and supportive team
• Luxury brand and products
• Rewarding commission structure

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If you're passionate about skincare, love leading teams, and thrive in a fast-paced retail environment, this is your chance to shine.