Family Wellbeing Service Specialist

Job Type: Permanent - Full Time

Location: Brisbane

Job Category: Community Services and Development

About ATSICHS Brisbane
ATSICHS Brisbane is a not-for-profit community owned health and human services organisation delivering on the unique health and wellbeing needs of Aboriginal and Torres Strait Islander people in greater Brisbane and Logan. We pride ourselves on providing health and human services, our way - supporting our people and community in our commitment to create a flourishing future and lasting legacy for them and their families.

ATSICHS Brisbane is committed to promoting the wellbeing, protection and cultural safety of all children and young people. Our recruitment and screening practices reflect our zero-tolerance approach to child abuse and our dedication to creating culturally secure environments where children feel safe, respected, and empowered.

ATSICHS Brisbane is a member of the Institute for Urban Indigenous Health (IUIH).

See more at our website -

Job Description
About the Role
The ATSICHS Family Wellbeing Services (FWS) program provides a coordinated and culturally safe support system for Aboriginal and Torres Strait Islander families experiencing vulnerability. By offering a comprehensive mix of services tailored to family and community needs, we aim to build family capacity, strengthen community connections, and safeguard the wellbeing of children. At ATSICHS, through holistic case management, and collaboration with multiple service providers, FWS empowers families to navigate challenges, develop essential life skills, and access therapeutic support. The program also engages with families involved in child protection system, working to address safety concerns, facilitate reunification, and support positive outcomes for children and their families.

Duties

• Effectively engage clients through cold-call home-based visits. Turn initial 'service offerings' home visit into consent by delivering motivational interviewing and positive reinforcement practice interventions.
• Be upfront in explaining client rights, worker responsibilities, mandatory reporting requirements, and complaints processes.
• Deliver immediate safety assessment and safety responses, documented and approved by line-Manager, in instances of domestic and family violence, self-harm/mental health, and child abuse.
• Facilitate ATSICHS 'Narrative Assessment Tools' completed in full by client ensuring the voices of clients are imbedded in their assessment. Facilitate conversations and introspection on all assessment domains.
• Facilitate FLDM meetings with broader family kin, gaining family consensus on their challenges and path forward.
• Deliver case managed services according to the program model of care, ensuring minimum case load requirements are maintained to ensure equitable access to services for community.
• Maintain accurate and detailed case notes of all client interactions, ensuring case notes are written from the perspective of clients in their voice.
• Complete ORS (client-led brief wellbeing rating tool) upon each occasion of direct face-to-face support provided to client.

Culture
Enjoy working in an organisation that makes a difference in the community. Join our friendly and cooperative team that will help you grow personally and professionally.

Benefits

• Permanent full-time position with starting annual salary of $102,595 (depending on qualifications and experience).
• 12% Super + Not for Profit Salary Packaging (Increases your take home pay).
• Work for a community-controlled organisation.

Desired Skills And Experience
COVID-19 Requirement

• Immunisation history showing you have received two doses of a Covid 19 vaccine is encouraged.

Required

• Bachelor's degree in a relevant social services field with at least 4 years case management experience in family support, child protection, youth support, housing or related field.

OR

• Diploma in relevant Community Services field with at least 6 years in a case management role in family support, child protection, youth support, housing, or related field.

OR

• At least 6 years case management experience in family support, child protection, youth, housing or related field. A commitment to complete Diploma (funded by ATSICHS) while working. And identify as Aboriginal and/or Torres Strait Islander (with confirmation proof) OR non-indigenous and having worked for an Aboriginal Community Controlled Organisation for the last 4 years.

AND

• Exceptional case management skills, including grammatical writing ability, personal organisation and time management, and execution of services according to the model of care phases of work.
• Demonstrated ability to create new social work theoretical frameworks of practice, aligned with ATSICHS values. Ability to coach other staff on client interventions that build client motivation, insight and acceptance, self-awareness, decision making (agency), and sustainable behaviour change.
• Ability to critique and problem solve legislative grey zones, while managing organisational and child/client harm risks.
• Influence decisions of external stakeholders, including Child Safety, Youth Justice, Schools, and Hospitals.
• Ability to connect through systems panel coordination numerous internal ATSICHS programs and services to activate wrap-around care for clients, trading-off and negotiating resources across the organisation and between other teams to achieve client impact.

Additional Requirements

• Requirement to travel across the Logan and/or Brisbane region, as per program location.
• Current drivers' licence.
• Valid police check.
• Working with Children's Card (Blue Card) or be eligible to apply.
• Evidence of Work Rights.

How To Apply
If this sounds like you, please submit your application by following the links on the recruitment page. Applications will be assessed with interviews being conducted as they are received so do not delay in applying.

Only successful applicants will be contacted.