Senior Adviser, Dispute Resolution and Enquiries

Job description

• Play a critical role in ensuring there is a structured approach to customer service, is responsive to the needs of a diverse range of people and is delivered in a timely manner.
• Ongoing full-time position available to work within the Victorian Equal Opportunity and Human Rights Commission.
• VPS Grade 5: $113,022 - $136,747 plus superannuation.

About the Commission

The Victorian Equal Opportunity and Human Rights Commission (the Commission) is an independent statutory body with responsibilities under Victoria's key human rights laws - the Equal Opportunity Act 2010, the Racial and Religious Tolerance Act 2001, the Charter of Human Rights and Responsibilities Act 2006 and the Change and Suppression Practice Prohibition Act 2021.

Our vision is for a fair, safe, and inclusive Victoria where every person is respected and treated with dignity. We work with others to eliminate inequality and build a community that respects and promotes human rights and equal opportunity.

We are a small and buzzing organisation that embraces the VPS values - Responsiveness, Integrity, Impartiality, Accountability, Respect, Leadership and Human Rights.

We know that our work has the greatest impact when it is informed by diverse experiences and perspectives.

All roles at the Commission can be worked flexibly and we highly encourage applications from underrepresented groups such as First Nations people, people from culturally diverse backgrounds and people with disabilities. We also encourage applications from applicants who represent intersectional views, attributes and perspectives and lived experiences of the diverse communities we support.

The Commission is committed to fostering a culturally safe and respectful workplace of all staff. We seek to prevent harm and recognise that our staff, communities' children and young people's rights, relationships, identity, and culture must be recognised, and respected, their voices heard, and their concerns acted upon.

For more information on working with us please visit

About the Role

The Senior Advisor Dispute Resolution and Enquiries role manages the enquiry service delivered under the Equal Opportunity Act 2010, Racial Religious Tolerance Act 2001, Change or Suppression (Conversion) Practices Prohibition Act 2021 and the Charter of Human Rights and Responsibilities Act 2006. The enquiry service supports people in Victoria to understand their rights and responsibilities under our laws. This role ensures there is a structured approach to customer service, is responsive to the needs of a diverse range of people and is delivered in a timely manner.

The Commission offers a free and impartial dispute resolution service which is flexible, confidential and timely. Dispute resolution may be offered in various ways which is fair for all involved such as face-to-face conferences, audio and video conferencing or shuttle negotiation especially where complaints are suitable for early dispute resolution.

The Senior Advisor Dispute Resolution and Enquiries role will also undertake dispute resolution of complex disputes relating to discrimination, sexual harassment and vilification. The role is responsible for managing and triaging complaints waiting for dispute resolution.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• ; Excellent analytical, communication, negotiation and people management skills.
• ; Knowledge and understanding of Victoria's key human rights laws or demonstrated ability to obtain this quickly.
• ; Strong interpersonal skills with the ability to tailor communications according to audience and/or audience preference.

Qualifications

• ; Highly desirable: Accredited under the National Mediator Accreditation System (NMAS)
• ; Experience conducting conciliation within a legislative framework will be highly desirable

How to Apply

Please click the Apply button on this advertisement.

• ; To be considered for this position, applicants are required to submit a resume and cover letter (no longer than 3 pages) summarising their skills and relevant experience against the key selection criteria.

• ; Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.

Applicants should keep a copy of the position description as it cannot be accessed once the job has closed.

We strive to build and maintain an inclusive workplace that brings out the best in our people and we support flexible work arrangements.

The successful candidate will be required to undergo pre-employment checks which may include national police checks and misconduct screening.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.