Box Office Assistants Casual

Join the Melbourne Recital Centre Box Office team.

Box Office Assistants at Melbourne Recital Centre are core members of our Visitor Experience team, working within the venue to warmly welcome all who visit the Centre. They are the proactive and friendly faces found at the box office, supporting day-to-day operations for customer enquiries, ticket sales, memberships and merchandise, as well as providing other duties (such as cloakroom attendant) where required. Box Office Assistants deliver service that is consistent and of a high standard and are flexible and adaptable team members who meet the needs of the diverse range of events and visitors we host.

We are looking for people who are:

• Naturally warm and welcoming in their approach to interacting with people whilst having a proactive attention to detail.
• Able to work collaboratively and able to provide and receive direction from a wide range of people of different ages and experiences.
• Have an appreciation for live music and are excited to engage with different genres and styles.

For this role, we're looking for people who love interacting with other people and understand the impact that a positive interaction can have on an experience. As this role is systems based, you need to have some ticketing experience. You should have a keen eye for detail and be developing your strengths in problem solving.

For this Assistant role, you might have experience in a role where you have provided consistently high customer service.

A shift as a Box Office Assistant at Melbourne Recital Centre might look like:

• Working alongside either a Box Office Assistant or Supervisor to prepare the venue ready to open for the day by ensuring the foyers are safe and tidy.
• Assisting patrons both in person and over the phone at our Box Office counter. Selling tickets, memberships, merchandise and other related products.
• Providing directions and assistance for our audience, determining if they are attending the sold-out contemporary event in our Elisabeth Murdoch Hall, or the small ensemble premiere of a new work in our intimate Primrose Potter Salon. Or perhaps they are attending both
• During events, assist the Front of House Supervisor and team with ticketing queries, resolving issues via radio if tickets don't scan and helping patrons locate the most accessible and comfortable seating. Perhaps jumping behind the Cloakroom if it's a rainy night and the team need a hand.
• This role supports both daytime and evening operations at the Centre with the number of shifts and start/finish time dependent on venue activity. Generally, shifts are scheduled between 9am and 9.45pm Monday - Sunday.

Other relevant information:

This position is based at 31 Sturt Street, Southbank and is responsible for event delivery which involves irregular hours including evenings, weekends and public holidays.

Classification is Melbourne Recital Centre Enterprise Agreement Grade $35.10 per hour) + superannuation guarantee. This role is casual.

Employment at the Centre is conditional on the satisfactory completion of relevant Police Check/s and on maintaining a valid Working with Children Check. Applications are open to those with full working rights in Australia.

Melbourne Recital Centre is an Equal Opportunity Employer. We welcome applications from Aboriginal and Torres Strait Islander people, people from diverse cultural backgrounds, Disabled and Deaf people, members of the LGBTQIA+ community and people of all ages.

HOW TO APPLY

Please read the Position Description (located in the Downloads section on this page) for further information about this position, including our Key Selection Criteria.

To apply, upload the following documents here by Wednesday 3 December 2025:

1. A brief cover letter that introduces yourself and includes an overview of your general rostering availability across the week. No more than one page is needed
2. A separate document that addresses the essential key selection criteria. Provide brief examples from previous experience where you can.
3. Your resume.

Early applications are encouraged as we will be looking at applications on a rolling basis.

ANY QUESTIONS?

If you have any questions about the recruitment process, this position, or wish to request workplace adjustments to support you during the application process, please email:

Melbourne Recital Centre acknowledges the Traditional Custodians of the lands on which we work, live and learn. We pay our respects to people of the Kulin nation, their Elders past, present and emerging and to all Aboriginal and Torres Strait Islander Peoples.