Senior Business Analyst

10 hours ago

Australia myCareer Full time $100,000 - $150,000 per year

Senior Business
Analyst

DCS
Clerk Grade 9/10Full-Time
Temporary to 30 September 2026 with the possibility of extension
Parramatta
location with hybrid working – weekly attendance 

About the team

This newly established team's purpose is to support the
delivery of the strategic roadmap to consolidate and harmonise shared services
processes,  operations and systems across the NSW public sector.
Involving the consolidation and optimisation of systems and
processes across the BPO team, the program will lead to improved operational
effectiveness and a better customer and employee experience. 

About the role 

The Senior Business Analyst will identify, analyse and
document business processes and services including gap analysis between current
and future state,  to ensure readiness for go-live and support efficient
delivery of business operations and performance in line with organisational
strategies and operational plans.

Note – This is a Business BA role a not a
technical/system/IT BA role.

Recruitment
process

Successful candidates will be appointed to nominated roles
in the Business Readiness Team in BPO.  

The skills and experience required:  

Experience supporting
projects that deliver HR, financial and service management transformations
in a complex shared services environment with a diverse client base.Senior BA experience
supporting harmonised business transformation solutions, including
flexible, scalable processes and technology that support efficient
business operations.
Identify , analyse and
document existing business processes, systems and other functional
requirements to document and recommend improvements to enhance business
operations and performance.
Experience documenting and
analysing business processes, and other functional requirements via
detailed process diagrams with the ability to recommend improvements.
Experience supporting and
leading change impacts, risks, issues and interdependencies across
multiple project streams.
Business Analysis
experience leading complex and sensitive consultations and negotiations
with diverse internal and external stakeholders.

Desirable experience in:

The creation of
high-quality detailed documentation for Clients and internal business
consumption.
Finance
and HR Transactional Processes.
Understanding
of shared services processing operations, including payroll and financial
services (e.g. Accounts Payable and Accounts Receivable) within
Government.

Your day-to-day

Reporting to Principal Project Manager - Government Shared
Services, your role will:

Identify
and analyse existing business processes, service and other functional
requirements to document and recommend improvements to enhance business
operations and performance
Manage
the development, facilitation, coordination and communication of
initiatives and strategies applying best practice methodologies to ensure
organisational consistency and improved business performance
Liaise
with the internal customers and stakeholders to review and monitor
effectiveness of tools, systems, methods and standards to ensure
consistency and quality of outcomes
Influence
and negotiate with stakeholder to obtain consensus for change initiatives
to facilitate scoping and setting business priorities
Gather,
analyse and translate business data to meaningful insights to support
informed decision making to improve the effectiveness of processes and
programs
Implement
a structured project planning framework in accordance with approved
standards, agile and best practice methodologies to improve efficiency,
effectiveness and usability of systems and/or products
Partner
with stakeholder to undertake projects and corporate initiatives to ensure
requirements and standards are met and best practice techniques are used
Manage
and co-ordinate planning and processes to ensure all critical business
functionality is tested and a quality system is delivered and accepted by
key stakeholders

What we need from you:

To apply, please attach a copy of your CV and a cover letter
outlining your relevant experience and capabilities and answer the below Target
Question.

Target
Question 1:

Can you describe a difficult Client or Stakeholder
negotiation you have been involved in. What was your role? How did you handle
it and what was the outcome?

For any enquiries, please reach out to
 

Salary Grade 9/10, with the base salary for this role starting
at 129,464 base plus superannuation

Click Here to access the Role Description. For enquiries relating to recruitment please
contact Zara Khalil via .

Visit the
Capability Application Tool to prepare for the recruitment process by accessing
practice application and interview questions based on the focus capabilities
listed in the role description.

Closing Date: 26 November 2025

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives
you the opportunity to help improve government services and be part of reform that
benefits people across NSW.  We are
focused on delivering excellent customer service, digital transformation, and
regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive
workplace   

The
strength of our workforce lies in its diversity and embracing difference, while
the key to our success is leveraging the contributions of employees with
different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We want you to bring your best self to this application process. If you have any support or access needs that may
require adjustments to allow you to fully participate in this selection process
(including an alternate format of the application form) please contact or

For more information, please visit

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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